Digital Forensics Program Manager (1PM-9PM PDT)

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals.   We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success.  We grow together and are stronger together. 

What’s unique about this role?

More than 25 years ago, Lighthouse launched as a local document scanning and copying provider for legal discovery. As the legal technology landscape has changed, we’ve evolved with it, including the continual development of a world-class digital forensics team. Digital forensics often acts as a conduit, linking together key steps of an engagement-- as a first step in gathering evidence, an intermediate step in establishing the facts of a case, a final step in preparing for examination in court—and it requires both strategic understanding of behaviors and outcomes, and tactical skills to put knowledge into action. The talented individuals who make up Lighthouse’s digital forensics team have decades of combined experience across the collection, investigation, and analysis continuum, and hail from careers in security technology, software development, eDiscovery, law enforcement, and the military.  The diversity of background and technical acumen within the Lighthouse digital forensics team ensures that we can provide services across a plethora of use cases, using transparent, documented, and defensible workflows and methodologies.

Digital Forensics Program Managers work closely with our forensics consultants, associates and project managers as well as our Client Services and Sales teams to deliver forensic services to our customers. They gather details about incoming requests and assign them to forensics team members based on expertise and availability. Forensic Program Managers often have to balance competing priorities and tight schedules to get requests assigned. Often the first point of contact for the Forensics team, our Program Managers also responsible for making sure our internal customers have a great experience working with us.

What will this person do?

• Monitor, evaluate and assign incoming forensics requests                                    
• Provide frequent detailed updates to internal clients
• Work with the forensic team, and cross-functionally, to ensure deadlines are met
• Work with our lab team to track and coordinate shipping and receiving of collection kits
• Coordinate collections performed by subcontractors
• Assist with developing, implementing, and optimizing Forensic department workflows and practices
• Monitor, assign and update forensics work-tracking tickets
•  Perform other related duties as assigned

Bring your passion and together we will shine.  It would also be great if you have the following:

• Three or more years of experience in program or project management and customer service
• Experience in Digital Forensics, eDiscovery or legal services preferred
• Ability to manage competing priorities and work under pressure
• Strong written and verbal communications skills
• Possess a high-level understanding of eDiscovery and/or digital forensics
• Proficiency with Microsoft Outlook, Teams, SharePoint and Word
• Experience with Service Now or other ticketing platforms preferred
• Good time-management skills.
• Great interpersonal and communication skills.
• Azure Database Administrator Associate certification is a plus.

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.  Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require occasionally working outside normal business hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! 

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

The expected pay for this role will range from $50,000 to $64,630 per year.  This role will be eligible to participate in an annual bonus or incentive program.  

Lighthouse offers a quality comprehensive benefits package including medical, dental, vision, and a 401k with company match.  Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine through 98point6, and other wellness plans.  We offer a generous Flexible PTO program and paid volunteer days.  Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.  

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.