Offer summary
Qualifications:
College Graduate, Fluent in English.Key responsabilities:
- Resolve complex SP queries
- Provide exceptional service to SPs
- Maintain confidentiality and quality goals
Match score not available
Priority access
Match score not available
Selling Partner Support Associate, Selling Partner Support
WORK FROM HOME - FULLY FLEXIBLE
10001
Employees
HQ:
Prague
Job description
Your missions
Description
The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable.
Key job responsibilities
Job ID: A2720696
The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable.
Key job responsibilities
- Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
- Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills
- Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.
- Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively
- Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions.
- Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals,
- Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service
- Actively seeks solutions through logical reasoning and data interpretation independently.
- Fosters a positive and cooperative team environment.
- Demonstrates Enthusiasm for learning and commitment to continuous improvement
- 1. College Graduate
- 2. Fluent in EN language1 (basis requirement) with written and verbal communication skills
- 3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)
- 4. Should be able to work with flexible rotational shifts, including weekends, nights and/or holidays
- 1. 1+ year of experience with 6months+ working in Live Channel B2B/Customer service environment
- 2. Business acumen in areas of e-commerce and retail is advantageous.
- 3. Typing skills of 30 words per minute with an accuracy of 93%
Job ID: A2720696
Required profile
Experience
Industry :
Online Marketplace and E-commerce
Spoken language(s):
Soft Skills
- constructive-feedback
- open-mindset
- verbal-communication-skills
- collaboration
- physical-flexibility
loading