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Selling Partner Support Associate, Selling Partner Support

work from home - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Work from: 
South Korea

Offer summary

Qualifications:

College Graduate, Fluent in English.

Key responsabilities:

  • Resolve complex SP queries
  • Provide exceptional service to SPs
  • Maintain confidentiality and quality goals
Amazon logo
Amazon Online Marketplace and E-commerce Large https://www.aboutamazon.com/
10001 Employees
HQ: Prague
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
See more Amazon offers

Job description

Description

The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable.

Key job responsibilities

  • Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
  • Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills
  • Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.
  • Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively
  • Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions.
  • Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals,
  • Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service
  • Actively seeks solutions through logical reasoning and data interpretation independently.
  • Fosters a positive and cooperative team environment.
  • Demonstrates Enthusiasm for learning and commitment to continuous improvement

Basic Qualifications

  • 1. College Graduate
  • 2. Fluent in EN language1 (basis requirement) with written and verbal communication skills
  • 3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)
  • 4. Should be able to work with flexible rotational shifts, including weekends, nights and/or holidays

Preferred Qualifications

  • 1. 1+ year of experience with 6months+ working in Live Channel B2B/Customer service environment
  • 2. Business acumen in areas of e-commerce and retail is advantageous.
  • 3. Typing skills of 30 words per minute with an accuracy of 93%


Company - Amazon Services Korea LLC

Job ID: A2720696

Required profile

Experience

Industry :
Online Marketplace and E-commerce
Spoken language(s):
English
Check out the description to know which languages are mandatory.
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