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Implementation Specialist

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Canada, California (USA), United States

Offer summary

Qualifications:

Prior experience in home care industry, Attention to detail, Effective time management, Strong communication and problem-solving skills.

Key responsabilities:

  • Lead Care Pro onboarding process
  • Ensure compliance and verify employment documents
  • Organize onboarding events and conduct orientation sessions
  • Resolve inquiries and address policy, hiring regulations, and relationships issues
Brilliant® logo
Brilliant® Human Resources, Staffing & Recruiting SME https://www.brilliantfs.com/
51 - 200 Employees
About Brilliant®
About Brilliant® Brilliant is an award-winning direct-hire, contract and consulting practice specializing in accounting, finance, audit, tax, technology and business solutions for the Midwest and Southeast regions of the U.S. labor markets.     We represent the highest-quality professionals across the nation and partner with businesses looking for consultative or permanent resources in the areas of accounting, finance, audit, tax, financial systems, data analytics, technology and more. Together with our resources, we provide the business solutions needed to help our clients achieve their goals. Many of our team members are former accounting and finance experts from the Big 4 audit and accounting firms who know the market like no other.     Since our inception in 2009, we have ranked on major lists including Forbes America’s Best Professional Recruiting Firms (No. 2 in 2018), Forbes America’s Best Executive Recruiting Firms, Crain’s Chicago Business Fast 50 (No. 1 in 2015), Staffing Industry Analysts Fastest-Growing U.S. Staffing Firms (No. 2 in 2015), ClearlyRated’s Best of Staffing Talent, ClearlyRated’s Best of Staffing Client, Inc. 5000, Best Places to Work South Florida, 101 Best and Brightest Companies to Work For®, and others.   We strive to #bebrilliant and offer a safe, fun and equal-opportunity environment for our team. Our fast-paced culture is filled with innovation, passion and hard work. We are dedicated to our craft and strive to transform the accounting, finance and technology space while helping to navigate the goals of our clients and candidates. To learn more about Brilliant, visit www.brilliantfs.com or call 312.582.1800.
See more Brilliant® offers

Job description

Brilliant Financial Staffing has been engaged in the search for a Implementation Specialist for our client in the home care industry. The Implementation Specialist will be brought in on a contract basis for a period of 6-8 months. This role is on a fully remote basis, and the ideal candidate will be able to interview immediately and start shortly thereafter.

Responsibilities

  • Lead Care Pro Onboarding Efforts: Oversee the onboarding process for new Care Professionals (Care Pros) joining the client’s platform, ensuring efficiency and timeliness for the assigned implementation.
  • Ensure Compliance: Become an expert in state-specific compliance requirements, able to navigate and explain issues to external stakeholders and cross-functional teams.
  • Verify Employment Documents: Apply quick and efficient problem solving to issues with Care Pro employment document, ensuring compliance with key employment requirements such as I9s, timely payments for onboarding activities, and state licensure.
  • Organize Onboarding Events: Plan and execute in-person and virtual onboarding events for Care Pros.
  • Conduct Orientation Sessions: Lead in-person and virtual orientation and onboarding sessions, providing training for groups of 2-15 Care Pros, up to three times per day.
  • Resolve Risk: Address and resolve inquiries related to client’s key policies, state-specific hiring regulations, and Care Pro onboarding requirements, and Care Pro/Client relationships that require review and resolution

Qualifications:

  • Prior experience in the home care industry highly preferred
  • Attention to Detail
  • Effective Time Management
  • Communication Skills: Exhibits strong verbal and written communication skills to clearly convey information, updates, and instructions to internal and external stakeholders. Engages in active listening to understand client needs and provide appropriate responses and solutions.
  • Problem-Solving Skills: Utilizes analytical thinking to identify issues and develop practical solutions, addressing potential challenges proactively. Applies critical thinking to overcome objections and mismatches, ensuring a seamless transition for clients.
  • Customer Service Orientation: Provides exceptional customer service by being responsive, attentive, and supportive to client, Care Pro and Franchise Owner needs, fostering positive relationships. Strives to exceed client expectations, ensuring satisfaction and confidence in the implementation process.

If you or anyone you know is qualified and interested, please apply immediately.

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.
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