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German-speaking Representative Contact Center | Kazakhstan

Remote:

Full Remote

Contract:

Full time

Work from:

Kazakhstan

Offer summary

Qualifications:

German B2-C1 level, Customer service/sales experience (preferred).

Key responsabilities:

Provide excellent customer service in voice and writing
Guide customers in making order decisions and clarifying order status

AUTODOC Information Technology & Services Large https://autodoc.group/

5001 - 10000 Employees

See more AUTODOC offers

Job description

Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.

Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

The Contact Center department consists of more than 600 people working from Germany, Portugal, Ukraine, Moldova. We find a common language with clients from 27 countries of the world.

We are looking for Representatives in our Contact Center that speak German.

Job Description

What’s a normal working day like? You will:

Help us to develop our Customer Experience by providing excellent customer service in voice and writing.
Guide our customers to make the right order decisions and clarify the status on orders
NOT do outbound. We only work with inbound services.
We have a well-built process and well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows.

Who are you?

Your German is at level В2-C1
You enjoy being a skilful communicator with people and teams - both spoken and written
You are a trusted team player and want customers to be satisfied
Someone with experience in customer service and/or sales is a plus
You live in Kazakhstan and look to stay long-term.

What do we offer?

Full time (40h a week)
Monday-Saturday 9:00 - 21:30 (8h rotational shift)
2 days a week days off
Work remotely
Fast growing international company with stable employment
Annual vacation of 24 days and 1 additional day off on your birthday
Monthly Allowance for cover the costs of medical insurance expenses
Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions
Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
Free English and German language classes
Referral Program with attractive incentives
Flexible working hours and hybrid work