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Community Manager for Primex Finance

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
United States

Offer summary

Qualifications:

1+ years of community management or customer support experience, Proficient in writing with empathy and clarity, Fast learner with problem-solving and analytical skills, Upper-intermediate English language skills.

Key responsabilities:

  • Create and manage processes for community interaction
  • Guide discussions and analyze user issues
  • Design and optimize community digital experience
  • Manage difficult situations within the community
  • Write content and cooperate with marketing team
Adoriasoft logo
Adoriasoft Computer Software / SaaS SME https://adoriasoft.com/
11 - 50 Employees
About Adoriasoft
ADORIASOFT IS A TEAM OF ENGINEERS WITH A PRIMARY FOCUS ON BLOCKCHAIN AND DISTRIBUTED LEDGER TECHNOLOGIES. We develop software products for startups and mid-size businesses. Building software from scratch, we always look at it through the end- user’s eyes making it as intuitive and functional as possible. Our partners can rely on Adoriasoft as our team knows perfectly and follows all the product development phases. We know how new products are entering markets, whether the goal is to pitch investors or release the MVP. In creating software, we also follow the latest technology trends and monitor the product market to know what today’s business expectations are for hi-tech software.
 OUR KEY COMPETENCES: — Blockchain Core R&D — Distributed Ledgers And Apps — Assets Tokenization — Blockchain For Enterprises — Blockchain Audit And Consulting — Information Security For Enterprises WHAT ARE OUR STRENGTHS? — We are more than just coders, our team consists of science-oriented experts with math-driven approaches 
 — With a considerable background in information security and cryptography, we use our knowledge and skills to create complex and secure software solutions from the ground up 
 — We always handle our projects with a proactive attitude thoroughly investigating the business needs of our clients and suggesting the most optimal solutions 
 — We adopt the team augmentation model, meaning we seamlessly integrate our IT professionals into our customers’ existing teams 
 — Our extensive experience in product development allows us to join the project at the earliest stages and suggest the most effective ways of its implementation. In creating software, we always start with the discovery phase and get to the very core of the product 
 — Our team consists of highly professional developers we cherry-picked across different regions
See more Adoriasoft offers

Job description

Requirements

  • 1+ years of experience as a community manager or customer support engineer.
  • Proficient in writing with literacy, clarity, simplicity, and empathy.
  • Proactive, attentive, and responsible
  • Fast learner with good problem-solving and analytical skills.
  • Enjoys helping people, responding respectfully to questions, and resolving issues.
  • English language skills at an upper-intermediate level or higher.

Nice-to-haves:

  • A basic understanding of blockchain and DeFi.
  • Ability and experience in content writing.
  • Experience with marketing automation tools.
  • Team management experience.
  • SocialFI platforms management experience

Responsibilities:
  • Create and manage the processes for effective interaction with a community and potential users.
  • Steer and guide discussions related to our product across various online platforms, including Telegram, Quora, Reddit, Twitter, Discord, and more.
  • Analyze issues that users may face and provide actionable recommendations to solve their problems using the product.
  • Design, configure, and continually optimize the community’s digital experience, including SocialFi platforms (Zealy, Galxe, etc.).
  • Manage difficult situations within the community to neutralize any negativity and, whenever possible, improve the sentiment of communication.
  • Write content for a variety of platforms.
  • Cooperate with the marketing team to ensure consistency in brand tone of voice and messaging.
  • Constantly improve yourself by keeping up to date with the latest technologies and trends.
  • Develop and manage the product’s community incentive programs.
  • Find new applications and incorporate them into our processes to improve and accelerate marketing automation processes.

Benefits

  • Remote and flexible work hours
  • Paid time off
  • Eight days sick leave
  • Regular performance reviews
  • Accounting and legal support in Ukraine

Growth and development

  • Professional development with training, coaching, and regular feedback.
  • Professional event compensation.
  • Team of skilled professionals that share knowledge and support each other.

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Computer Software / SaaS
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Community ManagementCreative WritingMarketing AutomationCustomer SupportBlockchain

Other Skills

  • Accountability
  • Quick Learning
  • Communication
  • Proactivity
  • Detail Oriented
Are you interested?

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