Strategic Account Manager

Overview:

We have an opening for a Strategic Account Manager.  This position is key to the growth of ERMCO and is the main point of contact for our strategic customers located in Southwest to Western U.S, representing our Liquid Filled Transformer business. 

• Establish professional relationships across assigned accounts, understanding their key business issues, and recommend ways to deliver value
• Lead a joint company-strategic account planning process developing mutual performance objectives, financial targets, and critical milestones in a proactive manner
• Coordinate involvement of company personnel across all functions to meet account performance objectives and customers’ expectations
• Work closely with Inside Sales team to drive execution of pricing programs/agreements, track and monitor order entry, order maintenance, production and shipping status, and timely problem resolution
• Develop content and drive customer presentations and quarterly/bi-annual Business Reviews
• Partner with rep agencies to develop new account relationships, providing guidance and direction on specific activities needed from rep agencies in support of account objectives
• Assess, clarify, and validate customer needs on an ongoing and proactive basis.
• Lead solution development efforts that address customer needs and company objectives
• Maintain high customer satisfaction ratings that meet company standards
• Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
• Support company’s Return Authorization (RA) process
• Negotiate new contracts, manage existing contracts, ensure compliance, and negotiates amendments
• Coordinate company executive involvement with customer management
• Act as liaison between Business Development Managers and accounts to pursue new growth opportunities
• Manage finished goods inventory to ensure customer and internal metrics are met
• Participate in collection of past due accounts receivables
• Oversee the major blanket bids including pricing input, proposal preparation, and contract development
• Direct and manage customer visits to company facilities
• Coordinate activities in market intelligence on competition including price, lead time, and product offering
• Plan and initiate new product awareness initiatives
• Gather continuous intelligence on the product’s performance, customer and sales rep attitudes, new problems, and opportunities

Bachelor’s degree or equivalent; or four to ten years technical proficiency in Distribution Transformer and Components products, and expertise in sales principles and concepts; three to five years’ experience managing large customer accounts; or equivalent combination of education and experience.