Reliance Care Officer (Egypt)

We are looking for dynamic and ambitious self-starters to help respond to and resolve inquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner. 

•  Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude. 

• Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information. 

• Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction. 

• Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system. 

• Convince inbound prospects to buy our health insurance products or use any of our services.

Requirements

• Bachelor's degree in Medicine 

• Basic proficiency in the use of Microsoft Office tools. 

• Willingness to work on a shift basis and on weekends. 

• You have at least 1-year experience within a Health Insurance Company “inpatient approval” or within the Healthcare industry  

• You possess excellent interpersonal as well as written and verbal communication skills. 

• You possess strong analytical skills and are comfortable dealing with numerical data 

• You pay strong attention to detail and deliver work that is of a high standard 
• You are highly goal driven and work well in fast-paced environments 
• Added advantage if you have a medical qualification or background like (Nursing, Medical lab, Pharmacist, Microbiology etc)