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Global Director of Technical Account Management

FULLY FLEXIBLE
Remote: 
Full Remote
Contract: 
Experience: 
Expert & Leadership (>10 years)
Work from: 
Colorado (USA), United States

Offer summary

Key responsabilities:

  • Lead global technical account teams
  • Drive adoption, expansion targets
  • Collaborate with cross-functional teams
  • Develop strategic programs for revenue
  • Implement systems to drive effectiveness
PVcase logo
PVcase Scaleup https://www.pvcase.com/
51 - 200 Employees
See more PVcase offers

Job description

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Your missions

We're looking for a leader to join the team as our Global Director of Technical Account

Management. This role will be responsible for scaling our proactive technical teams across a

multi-product suite, with the ultimate goal of driving adoption, retention, and expansion.


● Lead a global team owning the technical relationship and engagement model with our
customers, from sales handoff through post-sales onboarding and adoption.
● Drive healthy Adoption, Expansion, Net Retention, Churn targets.
● Own the value proposition for the PVcase multi-product suite, understanding how it can
be applied to address specific customer needs across the globe.
● Collaborate with cross-functional PVcase teams including Customer Success, Sales,
Product, and Marketing, to ensure a seamless customer journey.
● Act as a customer liaison within the organization, advocating to senior leadership as
needed.
● Develop strategic programs and practices to influence future revenue potential through
higher product adoption and customer satisfaction during the onboarding process.
● Define and implement necessary systems and tools to provide key business information
and drive team effectiveness.

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Spoken language(s):
Check out the description to know which languages are mandatory.

Soft Skills

  • diagnostic-skills
  • Customer Service
  • basic-internet-skills

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