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Account Support Specialist (Project Based) - Philippine-based

72% Flex

Remote:

Full Remote

Contract:

Full time

Work from:

Philippines

Offer summary

Qualifications:

Educational background in IT or Computer Studies, Attention to detail, Collaborative skills, Time management skills, Proficient in MS Office; HTML coding a plus.

Key responsabilities:

Setup and configure accounts in system platforms
Diagnose issues; troubleshoot and maintain accounts
Manage account setup schedules and JIRA Tickets for Global Migration queue
Assist onboarding team with account setup requirements

First Advantage Large https://www.fadv.com/

1001 - 5000 Employees

See more First Advantage offers

Job description

Your missions

The Account Setup (ASU) Representative (Project Based) will be responsible for assisting the Account Set Up team in terms of the setup, configuration, and maintenance of accounts in the available system platforms.
Duties and Responsibilities

Account setup and configuration in the available system platforms Diagnose system issues,
troubleshoot and maintain accounts that have been migrated from legacy to the available system platforms
Manage account set-up schedules for the available system platforms’ migration
Manage JIRA Tickets for the Global Migration queue to update progress on the Account Setup activities
Assist the onboarding team with their account setup requirements

Job Qualifications

Educational Background in Information Technology, Computer Studies or equivalent
Attention to Detail
Collaborative
Time management skills
Listening/problem-solving skills
Ability to work with a team
Proficient in MS Office
HTML coding and other programming languages is a plus
Willing to work on a day / mid-shift schedule
Remote work arrangement
Must be residing in the Philippines

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.