Offer summary
Qualifications:
3-5 years of product usage or support experience, Basic knowledge of NISC's products, Project Management, Service Level Management, and Telecom industry.
Key responsabilities:
- Provide exceptional customer service via phone and email
- Support customers in using NISC applications like payments and SmartHub
- Facilitate difficult requests and procedures, assist with software release process
- Gather and maintain member information, convey customer feedback to product development