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Global Customer Service Executive Japanese (Remote Working)

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Knowledge of call center operations, Strong leadership and analytical skills, Organizational skills and computer proficiency, Excellent communication in English and Japanese.

Key responsabilities:

  • Manage team duties and responses
  • Monitor service consistency and performance
  • Support customer experience and resolution
  • Assist with administration and coordinate departments
Laguna Phuket logo
Laguna Phuket Hospitality: Hotels, Restaurants & Leisure Large https://www.lagunaphuket.com/
1001 - 5000 Employees
See more Laguna Phuket offers

Job description

Key Responsibilities

  • Reinforce and coverage of officers daily inbound and outbound duties from all
  • channels.
  • Manage and assist in response to online requests.
  • Monitor and coach junior staffs to drive service consistency.
  • Ensure the consistency of using proper call answering, greeting & MS call script.
  • Execute and monitor Outbound duties carried out by the team.
  • Provide support to customer experience and suggest resolution
  • Provide administration assistance and coordinate with relevant departments for customer and enrollment process

Qualifications

  • Strong knowledge of call center operation and performance management
  • Strong leadership, customer-focused and analytical skills
  • Strong organizational skill
  • Strong computer skills and ability to learn new programs quickly.
  • Excellent coordination, communication, and interpersonal skill
  • Excellent command of written, verbal skills in English and Japanese, additional language skill is an advantage.
  • Able to handle demanding workload.
  • To be goal-oriented and flexible in accepting new assignments & project.
  • Proactive mindset and be outspoken and energetic.

Required profile

Experience

Industry :
Hospitality: Hotels, Restaurants & Leisure
Spoken language(s):
English
Check out the description to know which languages are mandatory.

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