Technical Writer

Who we are:

We are a leader in financial crime prevention. Using unparalleled device intelligence and behavior biometrics, we apply machine learning to detect and stop fraud before it happens. The platform includes tools for identity verification, fraud prevention and investigation, AML monitoring, and case management. Over 250 companies use Sardine to prevent fake account creation, social engineering scams, account takeovers, bot attacks, payment fraud, and money laundering. We raised $75M, led by Andreessen Horowitz Growth, XYZ Capital, Google Ventures, Visa, Activant Capital, Experian, and ING Ventures.

Our culture:

• We have hubs in the Bay Area, NYC, Austin, and Toronto. However, we have a remote-first work culture. #WorkFromAnywhere

• We hire talented, self-motivated people and get out of their way

• We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, or doctor's appointments for the sake of adhering to an arbitrary work schedule.

Location:

• Remote - US or Canada

• From Home / Beach / Mountain / Cafe / Anywhere!

• We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there.

You will:

• Write API documentation such as API reference docs and developer guides

• Review documents written by developers / PMs for a particular API and suggest changes / seek clarity to externalize the same documents.

• Supplement developer documentation with relevant sample code to reduce grounds-up efforts of external developers

• Develop and use all content types (workflows/process schematics / instructional videos/developer consoles) to simplify the user's understanding of the Open APIs

• Be the first to respond to developer queries on API forums and resolve the issues.

• Use your extensive knowledge of the needs of developers and pass this feedback internally to develop the next set of Open APIs

• Keep the emphasis on the documentation that is technically accurate and brings clarity to even complex processes.

An ideal candidate has:

• 5+ years experience in technical documentation or developer outreach/technology partner management roles

• Bachelor's degree in computer science, technical writing, or core sciences

• Knowledge of Payment/Fraud domain, e.g., Authorization, Settlement

• Knowledge of REST APIs

• Experience using Git to manage asynchronous collaboration across large teams

• Experience with authoring documentation in Markdown is a core

• Familiarity with API documentation tools such as OpenAPI/Swagger

• Experience with programming to enable sample code, especially around core web technologies such as Python and Javascript

• Ability to organize and create multimedia content to explain use cases and process flows 

Compensation: Base pay range of $80,000 - $100,000 + Series B equity with tremendous upside potential + Attractive benefits

Benefits we offer:

• Generous compensation in cash and equity

• 7-years for post-termination option exercise (vs. standard 90 days)

• Early exercise for all options, including pre-vested

• Work from anywhere: Remote-first Culture

• Flexible paid time off

• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific

• 4% matching in 401k / RRSP - US and Canada specific

• MacBook Pro delivered to your door

• One-time stipend to set up a home office — desk, chair, screen, etc.

• Monthly meal stipend

• Monthly social meet-up stipend

• Annual health and wellness stipend

• Annual Learning stipend

• Unlimited access to an expert financial advisory

Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.