ServiceNow Business Analyst

NexGen Data Systems is seeking a ServiceNow Business Analyst for an enterprise-class hybrid cloud/datacenter organization that provides Problem Management, Knowledge Management, Configuration and Asset Management, Service Catalogs/Workflows and Custom Workflows, Discovery, and Service Mapping, and which continues to expand its rich ServiceNow platform and capabilities. The ServiceNow Business Analyst emphasizes improvements across the ServiceNow ecosystem by interfacing with diverse audiences (of varying technical depth) to collect requirements, document feature and enhancement requests, solicit feedback and translate into deliverable ideas/stories, and create documentation and training resources. As an integral member of a broader ServiceNow team, the Business Analyst actively shares knowledge with team members to support performance, availability, and delivery of ServiceNow offerings. The ideal candidate will interweave the 4C’s—Communication, Collaboration, Competency, and Character—together to deliver unsurpassed excellence.

Roles and Responsibilities:

· Meet with Stakeholders and customers to publicize ServiceNow offerings, collect requirements, document concerns and areas of opportunity to provide capabilities via the ServiceNow platform.

· Research available ServiceNow integration capabilities with external vendors/technologies.

· Use above research to propose ideas and solutions to minimize or resolve problems/issues collected and documented during dialogue with customers and ServiceNow users.

· Create training resources for internal or external use, as needed, as ServiceNow offerings evolve. Trainings may be to end ServiceNow platform users or others.

· Generate and deliver necessary ServiceNow reports to audiences.

· Use Agile methods and tools to incrementally deliver value by transforming business inputs into actionable activities.

· Actively collaborate with ServiceNow team members to identify and resolve problems, remove barriers to development or delivery, and maintain morale.

· Develop and grow the team internally including knowledge sharing for cross-support coverage of duties, tasks, and responsibilities to ensure comprehensive coverage of essential capabilities.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements: 

· Demonstrated experience developing/configuring ServiceNow reports.

· Demonstrated experience working with technical teams to resolve ServiceNow system issues.

· Experience working with ServiceNow developers/integrators to develop requirements and and deliver products to Service Now users. 

· Demonstrated ability to commit and take ownership, to deliver on-time quality solutions for areas of responsibility.

· Demonstrated ability to work with minimal supervision yet be responsive to heightened observation, as needed.

· Demonstrated ability to communicate with and teach diverse audiences, including government customers and peers, of both technical and non-technical backgrounds and content.

· Agile (scrum preferred) experience with Confluence, JIRA, and/or other similar resources.

· Demonstrated ability to multitask, prioritize, and manage time efficiently.

· Demonstrated high level quality/accuracy of deliverables.

Nice to Have Experience

· ServiceNow Certified Implementation Specialist (CIS) certification

· ServiceNow Certified System Administrator (CSA) certification

About the Company:

NexGen Data Systems is an emerging technologies focused company providing expert systems and network engineering solutions to the Department of Defense. NexGen Data Systems promotes a culture of knowledge and career advancement through continued learning, keeping our team current on the latest advances in systems and networking, and enabling our team to provide the best available solutions to our clients.
 

Benefits:

• Company covers 100% of premiums for the employee’s medical, dental, and vision insurance and subsidizes 50% of premiums for spouse and dependents
• 401(k) match up to 10% of the employee’s salary contributions to 401(k) plan
• Company supplied educational books, resources, and 100% of certification test costs
• 11 paid holidays and 15 days of paid time off (PTO)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

 NOTE: US Citizens and those authorized to work in the US are encouraged to apply. In order to be qualified for this position, you must be able to obtain and maintain a United States Department of Defense (DoD) security clearance. We are unable to sponsor Visas at this time. NexGen Data Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.