Senior Business Analyst, ServiceNow HRSD (Remote)

Job Description

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary

The Senior level Business Analyst supports the Functional Ownership of the assigned applications that include but are not limited to: ServiceNow module(s) and is responsible to work with their Domain Lead/Product Owner in partnering with the Department and Center of Excellence Leader to consult, innovate, enhance and/or deliver technology solutions to the organization.

The Senior Business Analyst will work with the Domain Lead/Product Owner and the Function and/or Center of Excellence leaders (e.g., Finance, Accounting, People, Recruiting, etc.) to understand the business requirements, vision, system issues and recommend a solution that will meet their short and/or long-term needs. Acts as liaison between business, functional team and application support. They will need to challenge existing solutions and work with the Domain Lead/Product Owner in enhancing systems with an emphasis on user experience, simplification, automation, performance, and standardization. Generally, provides functional input for application/vendor support of a moderate level of complexity.

This position is remote however if the candidate selected resides in Houston, they will have to report three times a week to our Corporate office (hybrid).

II. Essential Duties And Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• With the Domain Lead/Product Owner, supports the design and testing of the system with a focus on business objectives and end user experience.
• Reviews release notes and vendor published sites to keep current and recommend solutions to resolve issues. May log enhancement requests or "vote" for enhancements.
• Facilitates design sessions on items of moderate complexity, lead and review the development of design specs and configuration iterations, participating in the solution and validating/approving prior to deployment.
• Analyzes impact of configuration, Fast Formulas, and extensions to service delivery, downstream systems and integrations. Leads meetings to resolve priority issues of moderate complexity.
• Continuously develops and advances knowledge of assigned application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities. May mentor less experienced team members and is recognized for working knowledge.
• Support the request for proposal (RFP) process working closely with the application support team, Domain Lead/Product Owner and Finance/People functions leaders.
• Gathers, documents, conducts assessments on requests, develops and analyzes functional requirements of moderate complexity to make recommendations for config, reporting, and/or integrations. Interaction with senior management (Sr. Directors, VPs) is typically in conjunction with Domain Lead/Product Owner.
• Follows and may make suggestions to any established requirements gathering process. Coordinates with configurators, QA (Digital) and Technical team.
• Provides support for moderately complex integrations, reports, and large data imports/extractions. Plans for and supports migrations, releases, upgrades and/or patches - mitigating risk/downstream impacts. Develops knowledge on configuration, extensions and Fast Formulas. Engages Digital and vendor for support as necessary.
• Collaborates with Domain Lead/Product Owner, Process Owner and COE SMEs. Provides consultative advice on moderately complex issues to Finance/People functions and relevant detailed documentation.
• Actively participates in design sessions and provides input on design and configuration iterations.
• Assists with resolving "How To" questions and maintains relevant support materials with Knowledge Management and PMO team.
  
  
  
  

III. Supervisory Responsibilities

• No formal supervisory responsibilities in this position. May mentor to less experienced team members and lead projects.
  
  
  
  

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.

Education and Experience

• Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• Experience: Five (5) years of experience supporting Technology Service Delivery (in addition to education requirement).
• Preferred Experience: Prior experience with ServiceNow HRSD
• Certificates, Licenses, Registrations or Other Requirements
• None required.
• Other Knowledge, Skills or Abilities Required
• Technology support experience: Track record of administration, upgrading and enhancing business process solutions. The successful candidate will have experience across several technologies including or similar applications to – ServiceNow, OneStream, Hyperion, Coupa, Kronos/UKG.
• ‘Can do’ & ‘imagine if’ mindset: A proactive, can-do mindset that enables independent definition and pursuit of opportunity, combined with a creative ‘what if’ persona that pushes the candidate to think out-of-the-box and venture into unproven territory.
• Collaboration: Ability to partner with stakeholders (e.g., Digital, Finance, People, Area) and other functions for the success of the Company and project focusing on the greater good of the Company, its employees and customers.
• Communication: Strong oral and written communication skills, with a proven ability to synthesize and tailor moderately complex material into simple and easily digestible content by experts and non-experts alike, including Corporate and Area stakeholders, and potentially the Senior Leadership Team. The successful candidate will have a track record of proactively speaking up and constructive dissent, where a contrarian opinion is held.
• Innovative: Ability to think big, innovative and drive change across the enterprise.
• Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
• Normal setting for this job is a home office.
• Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.) May need to attend after-hours calls with the offshore team.
  
  
  
  

The expected base pay range for this position across the U.S. is $80,500 - $118,105. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for a 15% annual target bonus .

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply."

About Us

ABOUT WM

WM ( WM.com ) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com .

About The Team

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.

We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.