LOCATION: Germany, remote
THE ROLE:
This position involves daily interaction with retail customers, business partners, and internal teams. Working closely with the Retail Sales teams, you will be involved in the customer journey from the discovery phase to post-sales handover. Routine activities include tracking customer cases in the helpdesk program, delegating tasks, engaging your peers, and advancing sales opportunities towards closure. Expect to travel 2-3 weeks out of a month and 2-3 days each of those weeks. A strong desire to learn and a proactive attitude are essential. You will join an experienced, motivated team willing to share their knowledge and help you expand your skills and achieve your goals.
TASKS AND RESPONSIBILITIES:
- Customer Engagement: Provide excellent service to IGEL’s retail customers and partners.
- Technical Contact: Serve as the primary technical contact for new retail customers from discovery to post-sales handover.
- Relationship Building: Build and maintain customer and partner rapport through virtual meetings and on-site visits.
- Solution Development: Analyze customer needs and develop technical solutions tailored to the retail sector.
- Proof of Concepts: Prepare, execute, and support proof of concepts.
- RFI/RFP Management: Take ownership of technical RFIs, RFPs, and public tenders and respond in a timely manner.
- Complex Projects: Work on complex projects, architecting solutions in collaboration with customers and partners while adhering to IGEL reference architecture and best practices.
- Technology Integration: Assist new technology partners in integrating their solutions into IGEL OS and hand over to the IGEL Ready team to generate new business.
- Subject Matter Expert: Become a subject matter expert in a specific technology stack relevant to the retail sector.
- Remote Assistance: Use remote tools to demonstrate IGEL’s solutions and assist customers in troubleshooting issues.
- Professional Communication: Ensure clear and professional communication between teams and customers.
- Presentations and Workshops: Proactively prepare, execute, and follow up on technical product presentations and workshops.
- Industry Events: Demonstrate technology at industry events and trade shows.
- Training Promotion: Promote IGEL training offerings, additional services, and certifications.
- Mentorship: May assist less-experienced colleagues.
- Independent Judgment: Exercise wide latitude for independent judgment.
- Collaboration: Collaborate with Development, Customer Engineering, Advanced Services, Sales, Marketing, and Leadership to create new technical sales strategies.
- Feedback Loop: Communicate customer and market requirements to Product Management and Development.
- Continuous Learning: Continue education by attending training sessions and reading technical documentation.
- Technical Troubleshooting: Work through technical issues at the operating system level.
- Case Management: Manage technical issues, solutions, and sales opportunity progress through IGEL’s helpdesk system.
- Escalation Management: Manage case escalation to maintain forward movement on sales opportunities.
- Travel: Ability and willingness to travel as needed.
EXPERIENCE AND QUALIFICATIONS:
Technical Skills
- Minimum of six to nine years of PreSales Engineer experience
- Working knowledge of Linux Operating Systems
- In-depth knowledge of IGEL’s products and solutions, especially IGEL OS, the Universal Management Suite, and the IGEL Cloud Gateway, or other Thin Client/Endpoint operating systems is a plus
- Working knowledge of Windows Operating Systems
- Experience in Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, VMware Horizon environments
- Knowledge of networking concepts, including TCP/IP, DHCP, DNS, AD, etc.
- Good understanding of solutions offered by IGEL’s technology partners
Personal Skills
- Highly skilled with extensive proficiency
- Strong written and verbal communication skills, able to communicate effectively with engineers, sales teams, and management
- Strong presentation skills
- Team player who builds good working relationships across all levels
- Flexibility, integrity, and creative problem-solving skills
- Ability to explain complex technical issues in an easy-to-understand manner
- Effective communication via phone and email
- Good listening skills and patience when working with customers, colleagues, and partners
- Adaptability to new technologies
- Ability to work independently with minimal supervision
- Effective note-taking and multitasking skills
- Positive work ethic
- Fluent language skills in both German and English
If you have any questions about the position or application process, our People team is happy to assist.
Florian Hermann
IGEL Technology GmbH
Hermann-Ritter-Str. 110
28197 Bremen, Germany
Tel: +49 (0) 421 / 52094 2000
Please note that we are unable to hire applicants residing in countries outside our legal entities countries. IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.
We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives.
IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.
Additional information
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