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Customer Support Specialist (Incident Resolution)

Remote:

Full Remote

Contract:

Full time

Work from:

Ecuador

Offer summary

Qualifications:

English Proficiency: Upper Intermediate level, Tech Requirements: Computer and microphone, Travel Knowledge: Advantageous.

Key responsabilities:

Resolve client issues promptly and efficiently
Provide expert advice to clients on bookings
Engage with suppliers, hotels, and clients through email and phone

RateHawk Leisure, Travel & Turism Scaleup https://www.ratehawk.com/

201 - 500 Employees

See more RateHawk offers

Job description

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth.

Who We Are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

Requirements

What You’ll Do:

Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system.
Advise clients: Provide expert advice on bookings and our products.
Communicate: Engage with suppliers, hotels, and clients via email and phone.
Work with systems: Utilize CRM systems and our internal databases efficiently.

What We’re Looking For:

English Proficiency: Upper Intermediate level (both spoken and written).
Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
Quick Learner: Ability to learn quickly and stay results-focused.
Tech Requirements: A functioning computer and microphone.
Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

Benefits

What We Offer:

Remote Work: Work from the comfort of your home.
Great Team: Join a young and active team of super specialists.
Flexible Schedule: 2 days-on after 2-days off from 1 p.m. to 1 a.m. Ecuador time.
Competitive Salary: Earn a base salary of $550 + up to $250 in bonus KPI.
Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
Perks: Enjoy corporate discounts on hotels and other services.

The Process:

Application and CV Review: We’ll take a look at your application and CV.
Hireflix Video Interview: If there’s a match, you’ll be invited to a video interview.
Internet Speed Test: Just to make sure you’re all set for remote work.
Meeting with HR: A friendly chat with our HR team.
Interview results and offer!

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!