Senior Social Media Specialist

Welcome! You made it to the job description page!

At Zappos, we look for people who will show up as their whole self because we value diversity and inclusion, as well as people who enjoy fun and maybe even a little weirdness. So be sure to check on whether you’re aligned with our company values and culture. If you think you can see yourself delivering WOW as a member of the Zappos family, then check out the job description below!

Company Culture is at Our Core

Our 10 Core Values are more than just words, they're a way of life. We know that companies with a strong culture & a higher purpose perform better in the long run. 
Do our values speak to you?

1. Deliver WOW Through Service
2. Embrace and Drive Change
3. Create Fun and A Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit
8. Do More With Less
9. Be Passionate and Determined
10. Be Humble

Company Perks: Quick Reference

• Zappos pays 100% of every employee’s medical, dental, and vision benefits.

• Zappos pays 100% of 12 therapy, mental health, or coaching session annually.

• A multitude of benefits and incentives to stay mentally and physically healthy and fit.

• Meaningful assistance programs like professional development, mentoring, and 401k with employer contribution.

• Paid time off for life, vacations, staycations, and rest.

• A generous Zapponian discount program.

• Make an impact through volunteer adventures and other community programs.

• Want to have some fun, too? Yes, please! Enjoy team building, family spirit, and plenty of room to recharge!

Zapponian [noun| employee of Zappos]. You are self-motivated. You think like an entrepreneur, constantly innovating and driving positive change, but more importantly, you consistently deliver mind-boggling results.

Bold [adjective| not afraid of anything]. A role at Zappos is an opportunity to be a part of something different. To go bold. We’re a company that isn’t afraid to take risks and question the status quo. Oh yeah, we like to have fun too.

Perks [noun| the good stuff you get for working hard]. Zappos pays 100% of your medical, dental and vision premiums. Primary care visits, dental exams, eye exams and generic prescriptions are all free. Plus matching 401k, life coaches, orthodontic benefits, and more. And don’t forget, an unlimited 40% Zappos.com discount.

1990s [noun| a decade we love, but no longer live in]. Old school cover letters are so 1990. Want to show us who you really are? Create a video cover letter. A flash mob, a comedic monologue… whatever showcases your passion for Zappos and the work you’d be doing! Videos are not required, but if you create it, we’ll watch it.

Scout [noun| you're a recruiter, too]. As a Zapponian, we’ll ask that you always keep your eye out for great talent to join our family. Consider yourself an extension of the recruiting team, scouting for the best people to grow our company.

Role:
We're looking for a creative, motivated individual to join our growing social team at Zappos. This individual will support the development and growth of our social ecosystem; Organic, Paid, and Influencer marketing program. You will support campaign execution and measure performance to discover areas of customer growth on major social channels (Meta, TikTok, YouTube and more), with different types of creative (images, videos, short and long form content, etc). The ideal candidate will successfully deliver campaigns that are on-target with campaign goals, endemic to each social platform, and bespoke to each creator's channels.

Responsibilities:

• Assist in the execution of the social media creator strategy to aid in Zappos’ goals to grow the brand's visibility, engagement, credibility, and consideration.
• Collaborate with Brand Partnerships team who are seeking ways to leverage social media and creators within their programs; provides guidance, expert advice and integration into campaigns, brand moments, and events.
• Identify and brainstorm new and relevant creator relationships and creative approaches to creator / influencer campaigns
• Support day-to-day with agency management, including creator communication, campaign briefings, and content approvals.
• Report metrics, quantifiers and ROI for creating measurable goals and tracking success of creators to evaluate value and optimize for future campaigns.
• Assist with contract negotiation with creators / influencers, including scope of work, timeline and deliverables.
• Stay current with social media creator trends and best practices, incorporating into strategy as appropriate
• Collaborate with internal (Content, Brand Partnerships, Legal, PR, etc) teams to align on messaging, approvals, goal alignment, etc.

Qualifications:

• 2+ years working in an agency, or media environment with responsibility for social and creator marketing
• Proven ability to work effectively with cross-functional teams
• Dedicated, hard-working, roll-up-your-sleeves attitude, with strong attention to detail
• Motivated self-starter who can work independently, but also part of a team Popular and social/Internet culture obsessed
• Experience managing/working with agency

This role is open to candidates physically located in the following metropolitan statistical areas: Austin, TX; Las Vegas, NV; New York, NY; and Seattle, WA. Candidates who are not physically located in one of these areas may not be considered for this role.

The base pay range for this position is $83,500-95,000 per year ; however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition, a full range of medical and other benefits is offered.

The Fine Print

Applicants must be authorized to work for any employer in the U.S. Zappos is unable to sponsor or take over sponsorship of an employment visa for applicants at this time.

The Zappos Family of Companies is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at recruiting@zappos.com or call us at 1.702.943.7777.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.