Technical success Manager

Job requirements

Key Responsibilities:

1. Client Onboarding and Implementation:

   • Lead the technical onboarding process for new clients, ensuring a smooth and successful implementation of our solutions.

   • Develop and deliver training sessions and technical workshops to educate clients on best practices and advanced features.

2. Client Relationship Management:

   • Serve as the primary technical point of contact for assigned clients, building and maintaining strong, long-term relationships.

   • Conduct regular check-ins and business reviews to assess client satisfaction and identify areas for improvement.

3. Technical Support and Troubleshooting:

   • Provide expert-level technical support to clients, addressing and resolving complex issues in a timely manner.

   • Collaborate with internal teams (Engineering, Product, Support) to escalate and resolve critical issues.

4. Product Expertise and Advocacy:

   • Develop deep expertise in our products and stay updated on new features and enhancements.

   • Advocate for client needs and feedback, influencing product roadmap and feature prioritization.

5. Success Planning and Reporting:

   • Work with clients to define success metrics and develop tailored success plans.

   • Monitor client progress, analyze data, and generate reports to demonstrate value and ROI.

6. Process Improvement:

   • Identify opportunities to streamline processes and improve efficiency in client interactions.

   • Contribute to the development of resources, documentation, and best practices to enhance the client experience.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 5+ years of experience in a technical account management, customer success, or technical support role.

• Strong technical acumen and the ability to quickly learn and understand complex products and technologies.

• Excellent communication and interpersonal skills, with a customer-centric approach.

• Proven ability to manage multiple clients and projects simultaneously, with a focus on delivering results.

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

• Ability to work in U.S Time Zone

Preferred Qualifications:

• Knowledge of modern web development technologies, secure best practices, coding standards and customer relations.

• Previous experience working in a SaaS or technology company.