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Learning Delivery Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

High School Degree or equivalent, 2 years training or call center experience.

Key responsabilities:

Conduct new hire training
Evaluate trainee performance
Maintain positive communication with departments
Report progress to Training Manager
Maintain accurate training records

Alorica

10001 Employees

See more Alorica offers

Job description

Healthcare Experience Highly Preferred

GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Job Summary

Performs responsible supervisory work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel.

Job Responsibilities

Conducts new hire, program revision and remedial training following instructional guides
Evaluates trainee performance
Provides written evaluations of employee performance to management as required
Maintains positive, consistent communication with departments and corporate staff
Reports on progress of assigned projects to Training Manager
Maintains ongoing dialogue with department heads as needed
Maintains accurate training records

Other Related Duties

Perform other duties as assigned

Qualifications

Minimum Education and Experience:

Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
Two (2) years’ experience in training and/or customer call center experience

Knowledge, Skills And Abilities

Demonstrated knowledge of adult learning techniques and best practices in training delivery
Demonstrated knowledge of specific account provisions, products, and policies
Ability to communicate effectively both orally and in writing
Excellent listening skills
Demonstrated proficiency of presentation skills
A wide degree of creativity and latitude is expected
Knowledge of Microsoft Word, Excel, and PowerPoint

Work Environment

Ability to work in a fast paced, ever changing environment

Physical Demands

Some domestic travel
Ability to stand while conducting training classes
Ability to travel to centers to deliver training or to monitor, evaluate and coach team members

Equal Opportunity Employer – Veterans/Disabled