Offer summary

Qualifications:

Bachelor's in Business Administration or relevant experience, 2 years in operational role (level 2 or above), Proficient in Microsoft Office, Advanced Excel, Power BI.

Key responsabilities:

Research and troubleshoot system issues, propose solutions

Provide support, training, and documentation for operations

Contribute to organizational success, develop SOPs

Develop testing methods, verify operations systems

Job description

LOCATION
100% Remote
Candidates must reside in DMV area (Washington DC, MD, VA, or WV

DURATION
12 month contract (extension likely)

JOB DUTIES

Research and improve operations by examining and researching systems problems by obtaining facts, analyzing problems/identifying root cause recommending and facilitating resolution.
Supports operations systems by providing operating information to customers, answering questions, and providing training.
Contributes to operations analysis and organization success by welcoming related, different, and new requests; helping others accomplish job results, development of Standard Operating Procedures (SOP) and other essential documentation,
Verifies operations systems by developing testing methods, conducting and documenting tests.
Improves operations analysis job knowledge by attending training sessions, reading technical publications.

QUALIFICATIONS

Bachelor's Degree in Business Administration
- (In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.)
2 years of experience in (level 2 or above) operational role with Bachelor’s or 6 years of experience without degree.
Proficient with Microsoft Office
Advanced Excel / Microsoft experience
Power BI / SharePoint knowledge
Familiarity with Geno Tables
Claims Experience

Required profile