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Senior Account Manager, Mid-Market

78% Flex
EXTRA PARENTAL LEAVE - FULLY FLEXIBLE
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Australia

Offer summary

Qualifications:

3+ years in SMB/Mid-Market sales role, Effective pipeline management skills, Strong presentation and communication skills.

Key responsabilities:

  • Own expansion quota for Mid-Market customers
  • Identify revenue opportunities and lead engagements
  • Collaborate with Customer Success and Renewal Teams
  • Present product suite to existing customers
  • Contribute to Account Manager Playbook
Culture Amp logo
Culture Amp Computer Software / SaaS SME https://www.cultureamp.com/
501 - 1000 Employees
HQ: Melbourne
About Culture Amp
Culture Amp revolutionizes how over 25 million employees across 6.500 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain talent via cutting-edge research, powerful technology, and the largest employee dataset in the world. The most innovative companies across the globe, such as Salesforce, PwC, KIND, SoulCycle, and BigCommerce depend on Culture Amp everyday. Culture Amp is backed by 11 years of innovation, leading venture capital funds, and offices in the U.S, U.K, and Australia. Culture Amp is recognized as one of the world’s top private cloud companies by Forbes and one of the most innovative workplace companies by Fast Company. Learn more about how Culture Amp can help you create a better world of work at cultureamp.com.
See more Culture Amp offers

Job description

Logo Jobgether

Your missions

Join us on our mission to make a better world of work. 

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading capital venture funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit cultureamp.com.

The Opportunity at Culture Amp

Culture Amp is looking for an exceptional Senior Account Manager (Mid-Market expansion) to join us on our mission to enable as many companies as possible to be #culturefirst through accessible people analytics. If you are deeply curious and passionate about people and culture, at heart, you're what we call a #peoplegeek !

We find ourselves in a pretty unique position where we are now doubling down our efforts in attracting more of our customers towards our performance tool so that they can start to “connect the dots” between their Engagement and Performance data.

If you’re a salesperson who is deeply curious and incredibly passionate about people and culture and wants to work in a business that will allow you to try new things, drive behavioural change and impact positive return on investment, come and join us as we take the next step in fuelling our rocket ship and changing the world of work.

Working within our high performing, APAC Account Management team, you will have the autonomy to try new things, work on projects and play a significant part in driving the adoption of new products to our current customer base.

You will:

  • Own an expansion (cross-sell + up-sell) quota for our current customer base targeted at the Mid-Market/Commercial level in the APAC region
  • Identify opportunities to expand revenue from current customers through understanding long-term strategic Business and People goals. There will be a mix of relationship management initiatives and outbound prospecting too
  • Work closely with our Customer Success practice to lead on touch points with Customers during the subscription year
  • Work with the core Renewal Team to handle sometimes-complex renewal processes
  • Be able to confidently present our full product suite to existing customers to own up-sell and cross-sell of the Culture Amp platform
  • Contribute to the Account Manager Playbook to iterate and create the process for account growth

You have:

  • 3+ years of experience and a proven track record of success in a SMB and/or Mid-Market sales (closing) role
  • Experience forecasting and managing a robust pipeline of opportunities
  • Experience working effectively with cross-functional teams and all levels of management (internally and externally)
  • Ability to manage a high number of accounts/opportunities while maintaining focus on goals
  • Strong presentation and communication skills
  • Bonus points: Hands-on experience in selling either a performance software or HRIS tool to a variety of organisations within the Asia-pacific region

After 3 months, you will...

  • Be able to confidently present our full product suite to existing customers to own upsell and cross-sell
  • Partner with the Customer Success and Retention Managers on the Customer Journey from the time a client commits to work with us to renewal
  • Articulate and update clients on product offerings
  • Develop a pipeline of opportunities in your assigned Book of Business

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are: 

  • Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
  • Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
  • Extended year-end breaks: An extended refresh period at the end of year
  • Excellent parental leave and in work support program available from day 1 of joining Culture Amp
  • 5 Social Impact Days a year to make a positive impact on the community outside of work
  • MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
  • Medical insurance coverage for you and your family (Available for US & UK only) 

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place. 

We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!

Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it. 

 

 

If you require reasonable accommodations or adjustments to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com  and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

 

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Computer Software / SaaS
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Soft Skills

  • verbal-communication-skills
  • forecasting
Are you interested?

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