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User Support Associate

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

South Africa

Offer summary

Qualifications:

1-2 years Customer Support exp., Excellent English communication skills, Bachelor's Degree or equivalent.

Key responsabilities:

Pre-qualify and provide customer support
Meet legal industry professionals, conduct demos, and collaborate with the team

HKR Information Technology & Services Scaleup https://hkr.team/

51 - 200 Employees

See more HKR offers

Job description

We are looking 🔎 for a fantastic User Support Representative to join our team and assist our partner in California. 🇺🇸☀️The company you’ll be working with is a great SaaS provider that helps other companies manage their legal documents.

HKR was remote before it was even cool! 😎

Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy: “Whatever you are, be a good one” - Abraham Lincoln.

...but you can always drop by our locations in Bucharest and Cluj if you’re around.

What you'll be doing?

🔶 The job is a hybrid between someone that pre-qualifies customers that have expressed their intention to purchase and someone that provides customer support to existing clients;

🔶 You will be meeting lots of people from the legal industry, CFOs and CEOs.

🔶 You will call them via HubSpot to check if the software meets their needs and present the features; once qualified, you’ll pass the lead to a senior sales rep;

🔶 You will be providing information about the platform (capabilities, price, limitations, etc.);

🔶 You will conduct demo tours for new potential clients;

🔶 You will offer support for existing clients, who might have questions about the platform (how do you X, is this a bug, etc.);

🔶 You will collaborate with the rest of the team to submit and solve clients' inquiries.

About you

🌀 You come with 1-2 years of past experience in Customer Support;

🌀 You have excellent communication skills, especially in English - we are looking for someone native (C2) or close to native, both written and spoken;

🌀 You have a Bachelor's Degree (or equivalent experience);

🌀 Having a tech-savvy background or even a passion for tech is considered a plus;

🌀 Past experience in Sales or Business Development is considered a plus;

🌀 You have strong people skills and a knack for problem-solving;

🌀 You have the ability to maintain composure and calm even when talking to executives (CEOs CFOs, etc);

🌀 You have the ability to synthesize details in short, information-filled sentences;

🌀 You are fun, optimistic, have a good laugh and at thе same time give it your best professional self.

Perks

💰 Great pay

🏠 Remote, full-time opportunity - working as an independent contractor

🕐 Rotating shifts: you’ll work in the afternoon shift for 3 weeks (2 PM - 11 PM) and in the morning shift for 1 week (9 AM - 6 PM)

🥳 Start-up culture, young team, no egos, no BS