Offer summary
Qualifications:
5+ years in B2B/B2B2C SaaS management, Fluent English, non-profit background, revenue management, Strong data analytics, technical problem-solving skills.Key responsabilities:
- Manage customer accounts, be main contact
- Provide product support and training, ensure customer satisfaction
- Retain customers, identify new growth opportunities
- Deliver performance metrics, analyze data for actions
- Collaborate with internal teams for customer satisfaction