Offer summary
Qualifications:
Full-time availability, Fluency in English; other languages preferred, MS Office knowledge.Key responsabilities:
- Provide phone support for clinical trial clients
- Document interactions and handle requests efficiently
Join our Hungary team as a Customer Care Representative (f/m/x) to provide world-class customer service over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide.
What we offer:
Competitive compensation + shift allowances
Attractive benefits (security, flexibility, support and well-being)
Engaging employee programs
Remote working & home office allowance
OTP Szép Card
Full and extensive training course
In this role, you will:
Receive phone calls or other communications from clients requesting assistance. Evaluate the situation and provide accurate resolution to the issue.
Document every customer interaction in a detailed and structured manner
Maintain and update our internal knowledge base and other sources
Handle re-supply and report requests in a timely and efficient manner
Assist clients with any technical problems with our equipment
Troubleshoot transmission or other equipment usage problems
Provide recommendations for service set-up, usage and troubleshooting
The ideal candidate will offer:
Availability to work full time and shifts (rotations to occur every four weeks and are expected to include morning, evening, weekends, and/or holidays as assigned, premium pay will be provided to accommodate the rotating shift)
Must have excellent written and spoken English language skills
Must have great knowledge in one or more additional languages like French, Spanish, Italian, Portuguese or German are preferred
Good capacity for teamwork
Ability to work independently and demonstrate initiative in resolving issues
Patience and Customer Service skills in difficult situations and the ability to defuse potentially stressful situations for Clario clients
Effective written and verbal communication skills; able to speak well and represent Clario in a professional manner
Working knowledge of MS Office tools
At Clario, we put people first, always. We are united and driven by patients, committed to making a difference, and we are always looking for the best talent to help us transform lives. We value the contribution each of our people brings. It’s only through our people that we can continue to innovate technology that will shape the future of clinical trials.
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