Dear Candidate,
About us - Coders Brain is a global leader in its services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers. We achieved our success because of how successfully we integrate with our clients.
- Quick Implementation - We offer quick implementation for the new onboarding client.
- Experienced Team - We’ve built an elite and diverse team that brings its unique blend of talent, expertise, and experience to make you more successful, ensuring our services are uniquely customized to your specific needs.
- One Stop Solution - Coders Brain provides end-to-end solutions for the businesses at an affordable price with uninterrupted and effortless services.
- Ease of Use - All of our products are user friendly and scalable across multiple platforms. Our dedicated team at Coders Brain implements keeping the interest of enterprise and users in mind.
- Secure - We understand and treat your security with utmost importance. Hence we blend security and scalability in our implementation considering long term impact on business benefit.
Job Title: Desktop Support Specialist (Japanese Speaking) level of Japanese- JLPT C2
Experience Range : 5 to 7 Years
Skills Required:- Desktop Support, level of Japanese- JLPT C2
Job Summary:
We are seeking a highly skilled and customer-focused Desktop Support Specialist who is fluent in
Japanese to join our dynamic IT team. The ideal candidate will provide technical assistance and support
to our end-users, ensuring efficient and effective resolution of desktop-related issues. This role requires
strong communication skills in both English and Japanese to effectively assist a diverse user base.
Responsibilities:
1. End-User Support:
- Provide first and second-level support for desktop-related issues, including hardware, software, and
network problems.
- Respond to service requests and incidents in a timely and professional manner.
- Troubleshoot and resolve technical issues via phone, email, remote assistance, or in-person.
2. Hardware and Software Maintenance:
- Install, configure, and maintain desktop hardware and software components.
- Conduct routine checks and updates to ensure the stability and security of desktop systems.
- Collaborate with the IT team to implement hardware and software upgrades.
3. Multilingual Communication:
- Communicate effectively with end-users in both English and Japanese.
- Provide clear instructions and guidance to resolve technical issues.
- Create documentation and knowledge base articles in both languages.
4. Problem Analysis and Resolution:
- Analyze and diagnose technical issues, determining appropriate solutions.
- Escalate complex problems to higher-level support teams when necessary.
- Collaborate with other IT teams to identify and implement long-term solutions.
Requirements:
1. Language Skills:
- Fluency in both Japanese and English is required.
- Ability to articulate technical information in a clear and concise manner in both languages.
2. Technical Skills:
- Proven experience in desktop support and troubleshooting.
- Knowledge of Windows and Mac operating systems.
- Familiarity with common desktop applications and productivity tools.
3. Customer Service:
- Strong customer service orientation with excellent interpersonal skills.
- Ability to work collaboratively in a team-oriented environment.
4. Certifications:
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
5. Education:
- Bachelor’s degree in information technology or a related field is preferred.
