Senior Account Manager - Groceries (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

At Glovo, our mission is to revolutionize the shopping experience for millions. We strive to provide easy access to anything within cities. To achieve this, we need a strategic, analytical, and results-driven individual to advance our QCommerce business, specifically in the groceries sector. We are looking for a talented and ambitious Senior Strategic Account Manager to join our QCommerce team and drive our grocery partners' growth. Are you ready for a challenging experience in one of the fastest-growing startups? Do you want to help build a product that will disrupt the on-demand market?

THE JOURNEY

• Build and maintain relationships with Top Glovo’s Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews)
• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (e.g., selling items, Average Order Value, Conversion Rate, etc.)
• Be responsible for our partners business performance, analyze their main KPIs and ensure growth
• Prepare reports and dashboards to present to partners / use as source of operational improvements
• Get feedback from our partners and translate it into product, marketing and operations improvement
• Onboard new partners on our platform by providing them all the necessary tools and information
• Meet monthly and quarterly objectives defined by the company
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
• Report to the Head of Q-commerce

WHAT YOU WILL BRING TO THE RIDE

• Knowledge of the Retail & Grocery industry is a significant plus
• Proactive, organized, and obsessed with detail and accuracy
• Problem solving with strong commercial and analytical skills
• Have excellent communication and negotiation skills
• Autonomous and self motivated who is able to work in a highly demanding environment
• Data-driven mentality and a result oriented mindset
• Computer literate; good knowledge of Google Docs, MS Office and Salesforce
• Full proficiency in Serbian and fluent in English is a must

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!