Marketplace Operations Coordinator

IN A NUTSHELL

At Bellroy, we pour our heart and soul into designing products that delight our customers every day and we work hard to ensure folks all around the world have the chance to experience that. We sell our products through multiple channels with a digital marketplace portfolio of 18 (and counting) including Amazon, Rakuten and Iconic. As we continue to expand our reach through new platforms, we’re searching for a new team member to help streamline our digital marketplace processes, ensure operational efficiency, and make sure our products reach our customers seamlessly.

This is a newly created role and as our Marketplace Operations Coordinator, you’ll be an integral member of our Logistics & Sales Operations Team. You’ll work closely with our Amazon E-commerce Manager, Digital Content Coordinator and the rest of the Logistics team. If you’re searching for an inclusive team, a dynamic work environment, and a role where you learn something every day, keep reading!

YOU COULD BE THE ONE IF YOU...

• Have a couple of years of experience working, ideally in marketplace operations or a sales operations role within an e-commerce business with a desire to develop your skills further in this area
• Can navigate your way through new systems and are interested in understanding how marketplaces function 
• Are proactive and self-motivated, you take responsibility for the work you produce but also know when it’s time, or better to bring in others for their input
• Don’t mind navigating through ambiguity and comfortable within an environment that is constantly evolving
• Are driven to create and improve processes. You want to find better ways of doing things and would enjoy documenting these to ensure others can follow these with ease
• Are exceptionally organised, with incredible attention to detail - you’re comfortable working in spreadsheets and enjoy working with numbers 
• Possess strong communication skills and want to work collaboratively in a team within a fast-paced, agile environment

Note: We are open to applicants from different backgrounds, so if you don’t tick every one of these points but the role is something you’d love to do, please apply anyway. We’d love to hear from you.

IF YOU WERE HERE LAST MONTH, YOU MIGHT HAVE...

• Collaborated with the production team to develop a process for handling counterfeit products returned by from customers who purchased them across various marketplaces
• Conducted a weekly check on our Amazon Account Health, making sure our shipping performance, policy compliance and customer service performance meet our standards
• Sat in on our bi-weekly Amazon Account catch-ups with our US Account Manager to review monthly sales, listing optimisation opportunities and upcoming campaigns
• Worked with the Digital Content Coordinator to create a process to set up our listings on a new marketplace in Singapore 
• Met with your manager for your weekly 1-1 and talked about something new you learned from this week
• Developed and implemented a process to monitor and remove unlicensed sellers across various marketplaces, to ensure optimal listing performance
• Joined our company All Eyes Meeting, and had a preview of new products we will be releasing soon

LOCATION AND HOURS

This role is full-time and based in our Collingwood office with work-from-home flexibility.