Customer Service Agent (Mexico)

We are currently seeking dynamic individuals to join our team as Customer Service Representatives to support to interact with customers in both English and Spanish, providing them with professional and courteous assistance on cheer uniform and apparel purchases across various channels.

Our ideal candidate possesses exceptional verbal and written communication skills in both English and Spanish, with fluency, conversational ease, and a natural demeanor. You'll be responsible for managing Tier 1 voice channels, assisting customers with inquiries about products, order processes, and providing support through non-voice channels such as email, voicemail, and social media escalations. Typing proficiency, attention to detail, and the ability to work independently are essential qualities for success in this role.

Rate in USD: $ 6.0 (Per Hour)
Working Schedule: Monday - Friday, 6:00 AM to 4:00 PM PST
Saturday (on demand), 7:00 AM to 3:00 PM PST

Responsibilities

• Assisting customers with basic questions about products, the order process including shipping methods and timeframes, provide website guidance, and provide updates on orders that have already been placed.
• Creating customer accounts, assisting customers with placing standard orders (individual, team and resellers), creating replacement orders as needed, creating quotes, converting quotes to orders and other duties assigned. Order placement responsibilities include setting up standard orders, ensuring delivery method for order, processing order payment, and educating customer on the order process and timeline of events.

• 1 year of experience in a contact center or customer service role, involving the management of escalated customer situations
• English proficiency level should be fluent, conversational and natural
• Professional and polite
• Empathetic
• Typing Skills (20 WPM+)
• Excellent verbal & written correspondence skills
• Critical thinking and problem-solving skills
• Ability to work independently
• Strong time management
• Available to work Saturday’s during peak season
• Must have Windows computer (Mac not allowed) of 8GB RAM or higher.  
• Must have a laptop/desktop which meets the minimum qualifications:
  • Processor:
    • Core i5 or higher
    • RAM - 8GB or higher
  • Bandwidth Requirements Minimum:
    • Download Speed: at least 6 Mbps 
    • Upload Speed: at least 6 Mbps
• A quiet, private place in your home where you can work without background noise

• Tier 1 Customer Service Representatives will receive 7-days classroom training.
• Agents will remain at Tier 1 for at least their first 3 weeks before being considered for Tier 2 training

• Work from home
• Access to diverse projects
• Opportunities for professional growth
• Collaboration with diverse teams
• No commute time
• No dress code (unless there’s a meeting!)
• Eco-friendly work lifestyle
• Exposure to a multicultural team
• Potential for long-term engagement
• Improved work-life balance

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com