Customer Service Agent

This is a remote position.

Role Name: Customer Service Agent

Schedule:

• Full-time, 40 hours per week Monday to Friday 9 AM to 6 PM 1 hour unpaid break
  

Client Timezone: AEST (Australian Eastern Standard Time)

Client Overview

Be part of an exciting luxury watch platform that’s disrupting the Australian market. This innovative company offers a unique subscription-based giveaway model, allowing watch enthusiasts to win high-end timepieces monthly. With plans to expand into a comprehensive marketplace for luxury watches, this business is set to redefine how Australians engage with and acquire premium timepieces.

Job Description

As a Customer Service Consultant, you’ll be the voice and face of this groundbreaking luxury watch platform. Your role is crucial in explaining the unique subscription model, addressing inquiries, and building trust with the community of watch enthusiasts. You’ll handle communication across multiple channels, ensuring a seamless customer experience from initial contact through ongoing engagement. This position offers the exciting opportunity to shape customer service protocols for a growing startup in the luxury goods sector.

Responsibilities

• Handle customer inquiries via phone, email, and social media platforms
  
• Explain the subscription-based giveaway model to potential and existing customers
  
• Process new subscriptions and assist with account management
  
• Conduct personalized thank-you calls to new registrants
  
• Address customer concerns and resolve issues promptly
  
• Maintain accurate records of customer interactions
  
• Collaborate with the social media team to address platform-specific inquiries
  
• Provide feedback to management on common customer issues and suggestions
  
• Support pre-launch activities by engaging with early registrants
  

Requirements

• Previous customer service experience, preferably in luxury goods or subscription services
  
• Excellent communication skills in English, both written and verbal
  
• Ability to explain complex concepts clearly and concisely
  
• Proficiency in using customer relationship management (CRM) software
  
• Basic knowledge of luxury watches or willingness to learn quickly
  
• Strong problem-solving skills and ability to handle high-pressure situations professionally
  
• Tech-savvy with the ability to navigate multiple digital platforms
  
• Passion for delivering exceptional customer experiences
  
• Flexibility to adapt to the evolving needs of a growing startup