Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive expert guidance on applications and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Technology Service Center Technician

72% Flex
Remote: 
Full Remote
Work from: 
United States

Offer summary

Qualifications:

Bachelor's degree in computer science or related field or equivalent experience, Minimum one year of experience.

Key responsabilities:

  • Provide first line support for password resets and service requests
  • Document technical solutions, escalate issues appropriately, assist with remote troubleshooting and perform other duties as assigned
SSM Health logo
SSM Health XLarge https://www.ssmhealth.com/
10001 Employees
About SSM Health
SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest through one of the largest integrated delivery systems in the nation.The organization’s 40,000 team members and more than 12,800 providers are committed to providing exceptional health care services and revealing God’s healing presence to everyone they serve. With care delivery sites in Illinois, Missouri, Oklahoma and Wisconsin, SSM Health includes 23 hospitals, more than 300 physician offices and other outpatient and virtual care services, 12 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, a health insurance company and an accountable care organization. It is one of the largest employers in every community it serves. An early adopter of the electronic health record (EHR), SSM Health is a national leader for the depth of its EHR integration.Our Mission: Through our exceptional health care services, we reveal the healing presence of God.Learn more about SSM Health here: http://www.ssmhealth.com/system/about-ssmVisit jobs.ssmhealth.com to fulfill your calling with SSM Health.
See more SSM Health offers

Job description

Logo Jobgether

Your missions

It's more than a career, it's a calling.

OK-REMOTE

Worker Type:

Contractor

Job Summary:

Provides first line support and resolution for password resets, and service requests. Provides second line support for Analyst and Senior Analyst pertaining to incoming calls and incidents, to include all Clinical and Non-Clinical applications and systems. Remotely assists users of the organization's systems on all enterprise applications and hardware.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

  • Answers, evaluates and prioritizes incoming telephone, voicemail, eHelps, and email requests from end users.
  • Documents technical solutions to problems during resolution of an issue.
  • Escalates issues appropriately to internal Analysts and Senior Analysts.
  • Resolves Password resets/unlocks, printing, and remote assistance.
  • Answers any type of call and utilizes the tools available to capture the information needed for further triaging and resolution.
  • Performs other duties as assigned.


EDUCATION

  • Bachelor's degree in computer science or related field, or equivalent years of experience and education


EXPERIENCE

  • One year experience

PHYSICAL REQUIREMENTS

  • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
  • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
  • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
  • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
  • Frequent keyboard use/data entry.
  • Occasional bending, stooping, kneeling, squatting, twisting and gripping.
  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
  • Rare climbing.

Work Shift:

Night Shift (United States of America)

Job Type:

Contingent Worker

Department:

81800009 TSC Non Clinical Apps/Systems

Scheduled Weekly Hours:

40

SSM Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

Learn more here

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

Go Premium: Access the World's Largest Selection of Remote Jobs!

  • Largest Inventory: Dive into the world's largest remote job inventory. More than half of these opportunities can't be found on standard platforms.
  • Personalized Matches: Our AI-driven algorithms ensure you find job listings perfectly matched to your skills and preferences.
  • Application fast-lane: Discover positions where you rank in the TOP 5% of applicants, and get personally introduced to recruiters with Jobgether.
  • Try out our Premium Benefits with a 7-Day FREE TRIAL.
    No obligations. Cancel anytime.
Upgrade to Premium

Find other similar jobs

SEE MORE JOBS
Sign in or sign up with Google or LinkedIn