Verifications Assistant Manager

We have great people here and are looking for more. Come join us - you will love it!

Job Title: Assistant Manager

Department: Verifications

Position Type:  Full-Time

Location: Remote

Band & Grade: G2-L3   

Reports to: Associate Vice President- Operations

About the Role:

The primary responsibility for the position is to manage about 60+ people, will have extensive interaction with clients from US / other client facing teams and will be responsible for building the credibility of the team and self. & must work on building and maintaining a high performance team maintains very high aspirations in terms of quality, productivity and accuracy.

This Is What You’ll Do:

• Perform duties supporting various disciplines including process, productivity, SLA’s & quality Supports Operations Manager in day-to-day operations; Substitutes as Operations Manager as needed.
• Utilize Key Performance Indicators to set targets, lead the daily operations meetings.
• Work on process and productivity improvement projects.
• Efficient & effective use of resources to maintain a viable & sustainable operation.
• Leadership and Development of Staff
• Be a positive leader that encourages cross-functional communication and collaboration.
• Ensure proper motivation of staff through coaching, delegation and follow up to suggestions and ideas.
• Implement processes, systems, new technology to improve the effectiveness and efficiency of the process.

Is What We're Looking For:

• Strong analytical skills with outstanding verbal and written communication skills
• Take ownership of problems and anticipate issues by taking proactive action
• Manage multiple national corporate accounts
• Ability to resolve complex service inquiries.
• Ability to multi-task and prioritize in a fast-paced environment.
• People Management

Experience:

• 4+ Years’ experience in BPO

Qualifications:

• Under-Graduate/ Graduate.

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Equal Employment Opportunities at Sterling 
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.