PADI Adventures Specialist - Remote (Asia Time Zone) at PADI Travel

Job title: PADI Adventures Specialist

Job Type: Contractor, full-time

Location: Remote (Asia Time Zone)

Start Date: As soon as possible

Compensation: Attractive

Reports To: PADI Travel Account Manager

Company description: PADI Travel is the world’s leading online travel agency for scuba divers. Learn more on travel.padi.com

Role Description:

Through our ecosystem, we engage with many dive shops worldwide to facilitate high-quality dive experiences. Our hybrid model allows dive shops to either manage their bookings independently or interact with our team for comprehensive support and guidance. We strive to provide first-class service through timely, knowledgeable, and professional assistance.

We seek experienced scuba divers who are digital natives, comfortable taking initiative, and thrive in a fast-paced, growing environment. Our team operates under high standards, constantly developing new ways to increase efficiency and productivity. This role requires a hands-on, detail-oriented approach, and the courage to take initiative.

Expect to encounter challenging situations that will require prioritization and problem-solving skills, yielding both professional and personal satisfaction. As a member of our team, you will grow not only as a professional in the diving/travel industry but also personally, continuously applying and gaining valuable skills that will enhance your performance and general outlook both inside and outside of work.

Key Responsibilities:

• Appointment Coordination:

• Plan and schedule online appointments with new dive shops.
• Provide knowledge and guidance on “how to” and quality customer service for members and suppliers.

• Support and Communication:

• Support members and suppliers through various communication and organizational tasks, including answering emails and making phone and video calls.
• Arrange and conduct video calls and phone calls with dive shop representatives, following PADI Travel Management guidelines.
• Manage structured follow-up communication with dive shop representatives, ensuring deadlines are met.
• Assist in filling out admin details and digitally signing Commercial Agreements.
• Assist customers with post-booking enquiries.

• Problem Resolution:

• Take ownership of problems until their resolution, escalating to managers when necessary.
• Approach issues rationally, devising reasonable actions to solve them.
• Troubleshoot basic login issues.

• Data Management:

• Log all interactions in the appropriate system.
• Cross-check information related to online bookable products, performing quality checks and correcting discrepancies.
• Upload and edit information and files into the PADI Extranet and partner platforms.

• Inform dive shop representatives of the completion status and provide instructions for verifying public availability and inputting sensitive information independently.

• Aware of copyright issues relating to visual assets

• Operational Support:

• Achieve targets related to member and supplier engagement and satisfaction.
• Perform other services as agreed with the Operations Manager.
• Maintain a healthy work-life balance, recognizing that occasional additional time may be required.

As a member of our team, you will encounter and learn how to handle challenging situations, gaining valuable skills that will enhance both your professional and personal life. Join us to grow in a dynamic and rewarding environment dedicated to excellence in the diving and travel industry.

What We Are Looking For:

We are searching for a dedicated and enthusiastic PADI Adventures Specialist with a passion for diving and customer service excellence. The ideal candidate will possess the following qualifications and skills:

• Diving Experience:

• PADI Pro - does not have to be renewed but needs up to date knowledge of PADI Courses and standards.

• Support and Travel Background:

• Proven track record in customer support roles, preferably within the diving industry.

• Skills and Attributes:

• Customer-Focused: Passionate about providing exceptional support to members and suppliers.
• Team Player: Ready to support other team members when needed, with a strong team mentality.
• Positive Attitude: Maintains a positive outlook on life and work.
• Digital Native: Very comfortable navigating multiple programs and windows while multitasking - including AI.
• Remote Communication: Works well with a team across various time zones and communicates effectively in a remote meeting environment.
• Ownership: High degree of ownership and attention to detail, with a preference for not leaving loose ends.
• Self-Starter: Proven self-starter with a proactive attitude.
• Multitasking and Prioritization: Able to multitask, prioritize, and work well under pressure.
• Career-Oriented: Looking for a long-term career, not just a job.
• Independent Worker: Able to work independently with minimal supervision.
• Customer-Centric: Always looking for the best outcomes for customers.
• Communication Skills: Outstanding verbal and written communication skills in English, German and/or Spanish
• Ethical and Professional: High attention to detail with a strong sense of ethics and professionalism.
• Learner: Open and willing to learn continuously.

Join our team to grow professionally and personally in a dynamic and rewarding environment dedicated to excellence in the diving and travel industry.