Customer Service Rep + Sign on Bonus

We’re hiring phone agents to support a technology company in business for 20 years. Help customers access account balances and direct them to the correct webpages to answer questions about specific services and devices. No tech experience needed!

If you're compassionate individual that is passionate about helping others, we encourage you to apply with Five Star Call Centers.

This position is onsite and open to those who reside in Guatemala. This can be a work from home position if you meet the work at home guidelines.  Work at home opportunities are granted based on performance/attendance and business needs.  You must have a distraction free environment, childcare for anyone 4 years of age and younger and an internet connection (not wifi). Work at home opportunities are not guaranteed. 

Qualifications

• 3 months to 1 year of customer service or customer support experience
• 3 months to 1 year of previous call center or office background experience required
• A high school diploma or GED is preferred
• Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
• Quick learner and able to work independently
• Positive attitude
• Type 25-35 words per minute accurately
• 18 years of age, a background check applicable with local laws is required
• Must be able to speak, read, write and understand English

Required Skills/Abilities

• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Maintaining composure in challenging situations
• Ability to use technology effectively and productively
• Basic math skills
• Regularly required to sit
• Regularly required to use hands, feet, handle and control objects
• Occasionally required to reach, stoop, kneel or crouch
• Occasionally required to lift and/or carry loads of up to 30 lbs
• All standard vision abilities are required
• All standard hearing abilities are required

Responsibilities

• In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone(outbound & inbound), email and/or chat.
• Skillfully change from one task to another without loss of efficiency or composure
• Effectively communicate with patience and understanding
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Perform assignments while under limited time frames
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
• Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies
• Flexibility to cross train as requested
• Physically be able to meet the demands of the job within the described work environment
• Perform other duties as assigned*

*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Hours and Status

• Work hours - Set Shift 10:30am-6:30pm (CST) - Full Time Monday-Friday no weekends
• Paid Training typically 3 weeks in length 
• Status - Full Time 40 hours

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.

NOT YOUR ORDINARY CALL CENTERᵀᴹ