The candidate must reside in the United States. The candidate must be willing to come to Raleigh at their expense to pick up a laptop or use their personal computer to remote into a workstation. The position will initially be remote for 6 months with the option of remote, hybrid or on-site at the end of the return-to-work pilot program.
The North Carolina Department of Transportation (NCDOT) is seeking a SharePoint Product Specialist/Solution Designer contractor for a 12-month engagement for the Department's Engineering Application Services as an ECM Product Specialist/Solution Designer. This person will be responsible for business analysis and solution design in support of NCDOT’s Transportation Mobility & Safety Division’s and Professional Services Management Unit’s processes. This individual will define and prioritize SharePoint and web based projects delivering content management and business process support on behalf of these business units, breaking down the design into work items, tracking status, managing communication and dependencies. This individual will also perform quality assurance testing, coordinate test validation and rollout for these projects, ensuring customers are informed & trained, sufficient help & training materials are created and delivered, and that operational support is arranged. This individual will be responsible for mentoring and guiding multiple business analysts and should have experience with standard business analysis processes, quality assurance testing as well as experience with business process transformation. The individual must be knowledgeable and experienced with project management, product ownership and the system development life cycle. This individual must have proven SharePoint designer role experience with Microsoft SharePoint lists, libraries & content types.
• Design SharePoint and web-based solutions to support the business processes for:
Transportation Mobility & Safety Division
Professional Services Management Unit
• Break down design into clearly defined, manageable work items for the development team
• Prioritize and track progress on work items and deliverables
• Mentor and guide the work of multiple business analysts
• Ensure work items and deliverables are scheduled, completed, and delivered to the clients on time and with high quality & excellent, usable documentation.
• Document the program and project deliverables as assigned
• Coordinate with clients to implement re-engineered business processes
• Test SharePoint and web based content management deliverables as required to support the re-engineered business processes
• Develop and deliver training materials for changed business processes and IT applications
• Consult with clients to prototype, refine, test, and debug applications and processes to meet needs
• Provide quality control for program and project deliverables
Required Skills: (5+ years)
• Experience as a Business Analyst or Product Specialist
• Experience in Quality Assurance testing
• Proven knowledge of NCDOT business processes
• SharePoint designer role experience with Microsoft SharePoint lists, libraries, and content types
• Designing and testing SharePoint and web based content management solutions
• Strong analytical and conceptual skills
• Positive interpersonal skills
• Strong written and verbal communication skills, including ability to explain business processes to IT users and IT applications to business users
• Excellent organizational and presentation skills
• Strong Microsoft Suite experience (e.g., Outlook, Word, Excel, PowerPoint, Teams)
• Proven experience evaluating business processes and re-engineering
• Proven experience writing clear and concise technical training materials and other user documentation
• Working knowledge of application development life cycle
Preferred Skills:
• Knowledge of NCDOT Transportation Mobility & Safety Division’s and Professional Services Management Unit’s business processes
• Extensive experience with Microsoft SharePoint as a designer
• Experience with AGILE development methodology, CSPO Certification
• Experience with Azure DevOps tool suite
• Experience with Balsamiq
