Billing Technician

Location - Remote

mdf commerce Inc. is an international team of over 650 experts who are developing and selling commerce technology solutions to meet the needs of our B2B and B2G customers. We are a North American leader in developing a broad set of software-as-a-service (SaaS) solutions that optimize and accelerate commercial interactions between buyers and sellers. Our platforms and services empower businesses around the world, allowing them to generate billions of dollars in transactions on an annual basis.

Working in the e-procurement sector and reporting to the Team Leader and supplier Compliance, the Billing Technician will be crucial in increasing revenues and accelerating cash flows by enhancing the Transactional Model Program and identifying new ways to improve efficiency and operational effectiveness. This includes discovering and implementing solutions to increase automation and enable the team to scale as the TRX business grows.

The Billing Technician will focus on maximizing cash collection and reaching delinquent vendors while maintaining a professional relationship. You will document all steps to ensure a comprehensive escalation process when needed and provide proof of evidence to auditors.

With billions of dollars in expected transactions and hundreds of vendors across different channels, the Billing Technician will be essential in continuous strategic planning, executing goals to enhance services to state and local entities, improving commerce flow, and increasing cash collection over time.

Main responsibilities:

• Reconcile the accounts receivable ledger to ensure all payments are accounted for and correctly posted.
• Process accounts and incoming payments in compliance with financial policies and procedures.
• Update and maintain various account tracking files.
• Investigate and resolve discrepancies or irregularities by collaborating with team members before contacting vendors.
• Identify, refer, and follow up on problematic accounts.
• Maintain excellent phone etiquette for effective communication with clients regarding billing and collection inquiries.
• Respond quickly and accurately to all requests sent through CRM related to billing.
• Obtain proper approvals for billing credit or refund requests.
• Document and file all actions taken on accounts efficiently.
• Act as an intermediary between the accounting department and the business units, third parties (crucial during third-party audits), and customers.
• Prepare various reports for management.
• Perform various administrative tasks not related to billing.
• Review and follow up on outstanding accounts and initiate the collection process by contacting vendors via email and phone calls according to the spending reported.
• Generate invoices and related reports.

Desired profile:

• Behavioural skills and competencies:  

1. Logical mind and good analytical skills.
2. Solid organizational, time management, and prioritization skills.
3. Ability to work under pressure with short deadlines.
4. Excellent customer service skills.
5. Excellent written and oral communication skills.
6. Willingness and interest in learning.
7. Initiative and autonomy.
8. Ability to establish new procedures in new situations.
9. Proven ability to work as a multidisciplinary team member with demonstrated interpersonal skills that promote mutually beneficial, respectful, and professional relationships.

• Technical skills and competencies:

1. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and the ability to adapt to new software.
2. Strong knowledge of accounting principles and practices.

Qualifications:

• Bachelor’s degree in accounting, finance, or a related field, or relevant experience.
• 2–5 years of experience in accounts receivable, collections, account management, or related fields.
• Knowledge of procurement and the e-commerce industry is an asset.

Our offer:

• Flexible work schedule (40 hours/week).
• Remote work with no mandatory in-office days.
• Provided work equipment for home office setup.
• Competitive benefits, including 401K and compensation programs.
• Generous paid vacation, personal, and sick days off.
• Paid holidays between Christmas and New Year’s Day.

I appreciate your interest in mdf commerce. However, only selected candidates will be contacted.

mdf commerce subscribes to a program of equity and equality in employment.