OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.
Job Summary
Makes outbound telephone calls within an assigned territory to dealerships to sell and support the PartsBrokerDirect service. Provides basic education about the service including systems and personnel and secures commitment from dealerships to transact. Maintains working knowledge of factory return programs and other industry intelligence in order to overcome objections.
Key Responsibilities
- Establishes rapport and maintains relationships with dealerships’ parts and/or service personnel (typically a parts manager) through phone and email contact within designated territory.
- Educates dealership contact(s) about the PartsBrokerDirect service and benefits. Instills a sense of urgency to use the service leveraging increased revenues for the dealership through utilization of OEC systems and brokering personnel.
- Ensures consistent communication with customers to increase revenues through strong relationships, implementing best practices, analyzing data to identify areas of need, and recognizing opportunities for performance coaching.
- Maintains a working knowledge of factory return programs and other industry intelligence in order to overcome objections and reinforce the value proposition of the brokering service.
- Utilizes OEC's customer database to maintain complete call records and to validate customer and account information.
- Manges sales within a territory, under the guidance of more senior brokers on the team and supports the team to best impact its overall performance.
- Secures commitment from dealership contacts to enroll in OEC’s systems/program. Sets expectations with secured clients and facilitates a smooth transition throughout the process starting from enrollment (assuring proper systems) through to hand-off to designated broker (assuring representative is designated).
- Participates in additional call campaigns as required for the PartsBrokerDirect business, including customer service, training and/or marketing-related calls.
- Increases overall parts sales with PartsBrokerDirect through coaching dealer parts staff.
Education
A High School diploma/GED is required. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.
Experience
No previous experience is required, as individuals will be provided with on-the-job training for three to six months in OEC products, however candidates must be able to demonstrate the following skills and abilities:
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Ability to use a computer customer database and Microsoft office software applications.
- Ability to engage professionally via phone, email, and virtual meetings to provide excellent customer service.
What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.
OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
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