Access Optimization Analyst

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Responsibilities:

• Manages Epic change management requests while maintaining the ongoing relationship between the Epic IT department and its direct application customer.
• Supports physician practice integration into front-end Epic systems including discovery, design, implementation, and optimization.
• Consults and provides guidance for Epic workflows, scheduling templates, and scheduling questionnaire and / or decision tree build adjustments.
• Builds relationships internally with the Institute gatekeepers and management and externally with the Epic consulting team to ensure updates are applied and rolled out successfully.
• Leads change requests: Analyzes all possible impacts that will result from the requested change.
• Verifies Institute gatekeeper change approval.
• Validates requested changes in production.
• Verifies accuracy of questionnaire flow after implemented change.
• Leads Epic testing and validation efforts.
• Conducts additional QA for appreciative inquiry.
• Other duties as assigned.

Education:

• Associate’s degree in Information Technology/Computer Science, Health Sciences, Healthcare Administration, or related field required.
• High School diploma/GED and seven years of related experience can substitute Associate’s degree

Certifications:

• None required.

Complexity of Work:

• Solid understanding of workflows in the ambulatory environment.
• Ability to lead, motivate, influence, probe, analyze, synthesize, and articulate complex subject matter so it can be easily understood.
• Provide critical thinking for the execution of patient access operations.
• Assist managers and leaders to fulfill the role of change sponsor.
• Provide direct support to front-line managers and supervisors as they help direct reports through change transitions
• Support project teams in integrating change management activities into their project plans.
• A high degree of self-motivation, versatility, and flexibility.
• Experience and comfort working at all levels of a health care organization.
• Strong analytical, presentation, and communication (both verbal and written) skills.
• Demonstrated leadership, team, organizational, and problem solving skills.

Work Experience:

• Three years of Epic system experience in an outpatient setting (preferably in an academic medical center) OR three years supporting Epic applications that includes optimizing. 
• Two years of experience as an Access Optimization Analyst I preferred. 

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment. 
• Ability to communicate and exchange accurate information.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities