Fraud Analyst

We are excited to share that S3 was named a Top Workplace of 2022 through the Baltimore Sun and 2023 Top Workplace in the USA as well as for leadership. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.   

S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service.  We support the credit union members with their loans, deposits and other financial needs to achieve their goals.  

The Fraud Analyst independently reviews and investigates suspected fraudulent activities of our credit union partners. This position will use various monitoring systems and reports to identify suspected fraudulent or suspicious activity. The role will research fraudulent and suspicious activity and take appropriate measures to validate transactions and prevent losses. Fraud Analysts will be required to provide excellent customer service and build meaningful relationships with our customers and our credit union partners. 

 S3 STAR Values: 

• Service
• Teamwork
• Attitude
• Results

Location: Remote 

TOP JOB RESPONSIBILITIES:  

• Monitor alerts and communications from various sources to identify and investigate suspicious activity or behavior. 
• Take action to ensure members and credit unions are protected from further loss exposure from a fraud incident. 
• Document all fraud incidents utilizing notes, emails, excel files, and case management systems. 
• Investigate complex fraud cases.
• Mentor Associate Fraud Analysts through their investigations when needed. 

Other responsibilities and opportunities:  

• Report required items and any other suspicious activity or behavior that might warrant a SAR to BSA Department. 
• Collaborate with other internal departments, partners, and law enforcement when needed during a fraud investigation. 
• Strong knowledge of products and services and advanced knowledge of detection techniques. 
• Document daily workflows using job aids or procedures when needed. 
• Identify fraud gaps or fraud trends and report to Fraud Management immediately. 
• Additional job-related projects and duties as assigned by management.

QUALIFICATIONS & SKILLS: 

• Associate degree in related field is preferred. 
• 2 years’ fraud investigation experience working for a financial institution is highly desired.
• Must maintain confidentiality.
• Strong communication skills both verbal and written. 
• General knowledge of Microsoft Office (Word, Excel, and Outlook).
• Works well independently and as part of a team.
• Excellent customer service skills.
• Ability to prioritize workload based on member and department needs.  

PERKS AND BENEFITS: 

• Group medical, dental, and vision coverage insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays Per Year
• 401(k) With Employer Match and Discretionary Contribution
• Employee Referral Program
• Wellness Programs
• Peer-to-Peer Recognition Program

Equal Employment Opportunity  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.” 

ADA Statement & Requirements 

S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.  

 Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.  

Cognitive Requirements-  

Occasionally: Perform basic mathematical computations. Compile, copy, and compare information.  

Frequently: Motivate, lead, influence, and collaborate with others both internally and externally.  

Constantly: Works independently, little supervision needed. Effectively communicate both verbally and in writing. Comprehend materials and follow instructions. Analyze and compute information. Problem solving and critical thinking. Exercise good judgment/reasoning and resourcefully solve routine problems. Organize and handle multiple tasks and prioritize. Handle confidential/sensitive information. Exhibit excellent customer service skills.  

Physical Requirements-  

Constantly: Sit- remaining in a seated position for long periods of time. Use hands/fingers for repetitive keyboard and hand motion. Speak coherently.  

Emotional Effort- Occasional short deadlines. The work environment is occasionally hectic with periods of high stress.  

Internal/External Interaction- Stead and ongoing with occasional periods of low volume.