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Service Desk - Remote

72% Flex
Remote: 
Full Remote
Work from: 
United States

Offer summary

Qualifications:

High school diploma or GED, Experience in a call center (3 years) and technical support (1 year), Ability to type 40+ WPM, Experience with ticketing systems like ServiceNow, Salesforce.

Key responsabilities:

  • Receive and resolve user technical issues via phone and email
  • Escalate issues and assist users through problem solving steps
  • Provide accurate information in a timely manner
NOVALINK SOLUTIONS LLC logo
NOVALINK SOLUTIONS LLC SME https://novalink-solutions.com/
51 - 200 Employees
About NOVALINK SOLUTIONS LLC
Novalink Solutions LLC (Novalink) is a global consulting and engineering services company. The company provides temporary and permanent staffing services in a variety of areas including Information Technology, Accounting/Finance, Engineering, Insurance, Healthcare, Marketing/Operations, Government Affairs, and Administration. Relying on core competencies of its people and agile processes, Novalink commits to deliver highest quality of service to clients and partners at the most optimal pricing. Novalink has a global network of experienced and dedicated technical professionals. The Company’s executive team members have an average of twenty (20) years in the Telecommunications and Information Technology areas along with proven experience in executive leadership and strategy implementation. Novalink has its main office in Atlanta, GA. Novalink has three core business units (1) Managed Engineering Services and (2) Staff Augmentation Services in the areas of expertise in IT/Software Engineering and Telecommunications/Wireless Network Engineering and (3) Non-Executive Staffing Services. Novalink’s targeted markets include Government, Telecommunications companies, Insurance, Energy, Healthcare, and Utilities. Its current client list includes thirty five (35) State governments and several Fortune 500 companies in various target markets. Novalink is Federal GSA Schedule 70 Contract Holder. Based out of Atlanta, with offices in New York, Maryland, North Carolina and Texas, Novalink’s primary customers are government agencies, telecommunications companies, the healthcare industry, along with energy and utilities.
See more NOVALINK SOLUTIONS LLC offers

Job description

Logo Jobgether

Your missions

·Required to have a dedicated workspace at home and be able to work from home without distractions.

·Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.

·Escalate issues in accordance with defined procedures.

·Assist users through problem solving steps.

·Use available tools and resources to research and resolve technical problems.

·Provide accurate information to end users in a timely manner.

·Ability to multitask while interacting with customers and documenting tickets.

·Adhere to established quality standards.

·Ability to work in a team environment.

·Complete assigned tasks.

Strong communication skills; both written andspoken.

Requirements
Skill
Required / Desired
Amount
of Experience

Call Center experience
Required
3
Years
Help desk or call center technical Support
Required
1
Years
High school diploma or GED required.
Required
 
 
Ability to type 40+ WPM
Required
 
 
Experience with ServiceNow, Salesforce, or similar ticketing systems.
Required

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

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