Sr Loan Loss Recovery Specialist

As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members. 

BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

To learn more visit becu.org/careers.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.  Employees have access to disability and AD&D insurance.  We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.  Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.  Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU’LL MAKE:

As a Sr. Loan Loss Recovery Specialist, you will play a pivotal role in recovering funds and minimizing losses for BECU. You’ll be the beacon of hope in the toughest cases, employing your expertise and creativity to devise recovery strategies within regulatory frameworks. Your skills will guide and mentor your team, ensuring adherence to best practices while serving as an essential point of contact for escalated calls and complex cases. By partnering with various departments, you’ll help BECU recover financially and enhance member satisfaction through effective resolution strategies.

WHAT YOU'LL DO:

• Be the Frontline Problem Solver: Collaborate with Loan Loss Recovery Specialists and provide direct support to meet department standards. Negotiate settlements for complex charged-off accounts with consumers, attorneys, and third parties.
• Innovate Recovery Strategies: Assist in the development and implementation of customized recovery tactics, considering factors such as economic conditions and time of year.
• Handle Complex Escalations: Manage escalation points for intricate Loan Loss Recovery and Loss Management issues, resolving cases effectively with creativity and a deep understanding of internal policies.
• Legal Actions and Research: Review and refer accounts for legal action when necessary, ensuring all avenues are explored to minimize losses while complying with regulations and BECU’s policies.
• Propose and Implement Improvements: Suggest innovative recovery solutions and workflow enhancements based on your experience and successful case studies.
• Maintain Department Excellence: Prepare and maintain departmental reports, keep procedures and quality checks up-to-date, and ensure thorough documentation.
• Monitor and React: Oversee workflow and queue volumes, ensuring timely assistance to internal and external clients to accomplish service and quality objectives.
• Abide by Legal Requirements: Ensure compliance with Washington State and federal laws regarding collections, levies, and liens, while promptly documenting all actions taken.
• Vendor Management: Coordinate closely with collection agencies, acting as the main point of contact.
• Support Team Development: Work with management to identify team needs related to training, mentoring, scheduling, and process improvements.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• Opportunities to lead complex cases and innovate strategies that contribute to BECU’s success.
• Develop your skills in collections, negotiations, and legal aspects of debt recovery.
• Work in a dynamic environment where your ideas are encouraged and contributions recognized.
• Play a crucial role in shaping recovery strategies and minimizing financial losses for BECU.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s degree in Business Administration or equivalent work/educational experience.
• Minimum seven years of collection experience, with three years as a Loan Loss Recovery Specialist within BECU, or equivalent.

Desired Qualifications:

• Expertise in real estate foreclosures, bankruptcy, and legal collections.
• Knowledge of Fair Debt Collection Practices Act and applicable certifications.
• Proficient in verbal and written English communication.
• Thorough knowledge of all applicable collection systems.
• In-depth understanding of state and federal laws related to collections.
• Ability to prioritize tasks and work effectively under deadlines.

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.