As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members.
BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.
To learn more visit becu.org/careers.
PAY RANGE
The Target Pay Range for this position is $27.40-$33.46 hourly. The full Pay Range is $21.25-$39.57 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.
BENEFITS
Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.
IMPACT YOU’LL MAKE:
As a Loan Loss Recovery Specialist, you will be at the forefront of our financial health, ensuring the recovery of funds previously marked as losses. Your expertise will enable you to contribute significantly to the sustainability and growth of BECU. By leveraging your knowledge of policies and procedures, you’ll ensure that every action aligns with our philosophy and standards. You will become a crucial part of a dedicated team, enhancing our processes and driving improvements, while fostering a collaborative environment.
WHAT YOU'LL DO:
- Negotiate Settlements: Engage with consumers, attorneys, and third parties to settle charged-off accounts, ensuring both compliance and effectiveness in collections.
- Consistent Follow-Up: Ensure prompt action on all legal and collection accounts, securing timely recoveries.
- Monitor Accounts: Track and address the status of pending accounts diligently using the Collection System, ensuring accurate documentation.
- Locate Consumers: Use skip-tracing techniques to locate individuals and recover outstanding debts.
- Serve as Escalation Point: Act as the primary contact for complex Loan Loss Recovery issues, providing resolutions effectively.
- Document Procedures: Ensure all responsibilities within our various procedures are clearly documented.
- Recommend Improvements: Suggest enhancements to the Loan Loss Recovery processes, contributing to operational efficiency.
- Report Issues: Identify and report any issues that may affect recovery or negatively impact BECU.
- Input and Process Accounts: Manage daily inputs of new charged-off accounts, process payments, handle returned mail, and prepare relevant claims and letters.
- Liaise with Collection Agencies: Coordinate closely with collection agencies, acting as the main point of contact.
- Comply with Laws: Strictly adhere to Washington State and federal laws in all collection actions, documenting thoroughly.
This isn’t just about ticking off tasks on a list. It’s about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.
WHAT YOU’LL GAIN:
- Advance in a role that offers continuous learning and career development.
- Experience the satisfaction of knowing your work significantly impacts BECU’s financial health.
- Be part of a forward-thinking team that values your ideas and innovations.
- Work alongside passionate professionals in a supportive and dynamic atmosphere.
- Enjoy a comprehensive benefits package that supports your well-being and future.
QUALIFICATIONS:
Minimum Qualifications:
- Associate’s degree in business administration, or equivalent work or educational experience.
- Minimum 5 years of customer service experience, including 3 years in collections.
Desired Qualifications:
- Previous experience with financial services products.
- Knowledge of state and federal laws relating to collections.
- Strong compliance with the Fair Debt Collection Practices Act.
- Ability to exercise confidentiality and discretionary judgment.
- Excellent verbal and written communication skills.
- Proficient PC skills, with the ability to learn new software.
- Ability to prioritize multiple tasks and work well under deadlines.
JOIN THE JOURNEY:
Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.
Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney
EEO Statement:
BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
