This position may be located in the United States or Mexico.
- Candidates located in US, please apply to job # 241575
About the Role: We are seeking an experienced customer-oriented Field Applications Engineer to join Performance Solutions, supporting our industrial filtration business in North and South America. This associate will be a growth-minded, positive, outgoing person who believes in their ability to solve problems and is energized by exceeding customer expectations. In this role, you will provide technical support to our sales team in core markets like Cement, Lime and Steel and be part of a team supporting fast-paced revenue growth.
During the first year this associate will spend two weeks per quarter training at our facility with our team in Elkton, Maryland.
This role will cover North and South America and Canada with most customers located in the southwest region; the candidate must reside in Mexico City, Mexico or surrounding areas.
This is a remote position, and you can work from home in most locations in Mexico City, Mexico or surrounding areas.
Responsibilities:
- Support the sales team in strategic selling as the application expert
- Ensure the application requirements are aligned with existing product performance specifications and validate that products meet fitness-for-use based on customer application requirements
- Address customers technical and quality issues
- Identify unmet needs and communicate to technical teams to support product development
- Actively share application insights, competitive options, and competitive technology with business and technical teams to assess Gore’s product positioning and value proposition
- Partner with Application Engineers in other regions to support global customers and product development efforts
- Together with the respective Product Specialists and Managers, influence and integrate with the Supply Chain and Manufacturing teams to meet customer and market expectations for quality, lead time and cost
- Help to align and drive expectations between customers, sales, technical and manufacturing for product and company performance
- Provide on-site surveys for design of bags in new applications and for monitoring of installed bag performance
- Provide on-site installation supervision of new or replacement installations as well as support for system optimization
Required Qualifications:
- B. S. degree in science/engineering discipline or equivalent work experience and a minimum 3 years maintenance or engineering experience
- Fluent in English and Spanish
- Experience working with plant personnel (maintenance, production, procurement and plant manager)
- Demonstrated ability to problem-solve, identify and address root cause of technical issues, while recognizing when application requirements may not be met by existing products
- Ability to extract application requirements and translate into product specifications.
- Effectively communicate verbally with customers, leading the discussion at times and communicate technical issues to non-technical audiences
- Proficient planning, organizing and prioritization skills to manage both daily urgent customer needs and longer-term projects
- Strong interpersonal skills, including both written and verbal communication in English and Spanish
- Must be able to obtain a US travel visa travel up to 50% in the Americas region (North and South America)
- Ability to work nights/weekends as needed to support customer needs
*Remote Working Arrangements are permitted for Associates, with prior appropriate approval and compliance with Gore’s remote working policies and additional documents, from the country in which they are employed.
What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.
We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits
We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.
Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.
Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.
Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact
