Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.
Shift:
Second Shift (United States of America)Help Desk Analyst - Swing (2nd) Shift
Shift: 3:30 p.m. to 12:30 a.m. Saturday through Wednesday
Candidates must reside in NE or IA***
***This is a hybrid, not fully remote position***
*** Resume REQUIRED for consideration***
Why Nebraska Medicine:
Our shared values reflect who we are and why we’re here and include, Innovation, Teamwork, Excellence, Accountability, Courage and Healing.
Troubleshoot straight-forward to fairly complex software and hardware problems via telephone or email. Respond to incoming issues, analyze and troubleshoot problems/requests, resolve the problem or triage incident to subject matter expert within the organization.
Required Qualifications:
• Two years IT Help Desk or other related IT experience required.
• Bachelor's degree in computer science, mathematics or related field OR equivalent combination of education/experience combined (One year of education equals one year of experience) required.
• Proficiency in Microsoft Operating Systems and Office Suite, Web Browsers, Adobe and Antivirus software required.
• Interpersonal skills and ability to work well with others required.
• Phone skills and professional demeanor required.
• Strong verbal and written communication skills required.
• Ability to handle multiple tasks simultaneously required.
• Strong problem solving skills required.
Preferred Qualifications:
• Experience in an academic or healthcare environment preferred.
• Knowledge of Virtual Private (VPN) software, Apple-Macintosh OS & devices, printers, scanners, laptops, notebooks, iOS, Andriod Smart devices, and other peripherals; networking configuration; IBM PC Intel and compatible architectures preferred.
• Knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and/or Cherwell preferred.
• Helpdesk applicable support, ServiceNow, Windows or CompTIA certifications preferred.
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.
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