Sr Program Manager - Member & Digital Experience

As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members. 

BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

To learn more visit becu.org/careers.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.  Employees have access to disability and AD&D insurance.  We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.  Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.  Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU’LL MAKE:

As a Senior Program Manager at BECU, your role is pivotal in enhancing the effectiveness of Member & Digital Experience products and services. Your deep understanding of these offerings will guide you in designing innovative solutions and overseeing their successful implementation. You'll lead process improvements to foster continual advancement in service quality and efficiency. By partnering with internal and external resources, you’ll advocate for employees and members, ensuring their needs and expectations are seamlessly met.

WHAT YOU'LL DO: 

• Lead Collaborative Project Teams: Spearhead and actively participate in teams that focus on delivering system enhancements and process improvements.
• Strategic Development: Drive and manage the strategic direction of the Business Unit to align with organizational goals.
• Implementation Oversight: Ensure standards, policies, and processes are effectively implemented, and develop productivity measures to track and report overall success.
• Effective Communication: Provide timely and accurate communications; offer leadership and direction to monitor the performance of products and services.
• Partner Collaboration: Design and implement programs with internal and external partners that support employee and member advocacy.
• Reporting Analysis: Analyze report results to identify and address the needs and expectations of employees and members.
• Regulation Compliance: Ensure compliance with federal and state regulations and coordinate with other departments to achieve the same.
• Vendor Management: Manage vendor contracts, ensuring cost-efficient and quality services for BECU members.
• Internal Coordination: Maintain effective communication with all BECU employees for the productive exchange of information and accomplishing goals.
• Continuous Improvement: Strive for continuous process improvement and service quality to achieve Credit Union goals.
• Operational Reporting: Maintain necessary operational audit and management information reporting, including keeping statistical records as required.

This isn’t just about ticking off tasks on a list. It’s about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• Play a crucial role in business unit effectiveness and continuous improvement.
• Foster your professional development in a supportive environment that values your contributions.
• Drive strategic business initiatives and make a tangible impact on service delivery.
• Work with a dynamic team and collaborative partners to advocate for both employees and members.
• Enhance your understanding and management of regulatory compliance within the financial services industry.

QUALIFICATIONS:

Minimum Qualifications:

• B.A. or B.S. in business or equivalent work or education-related experience.
• Experience managing project teams.
• Minimum of 7 years of functional experience, preferably in the Financial Services industry.

Desired Qualifications:

• Experience in artificial intelligence, machine learning, operations management, project management, technology implementation, and internal controls development and oversight.
• Excellent verbal and written communication skills.
• Solid project management, leadership, and negotiation skills.

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.