Director, IT Infrastructure Engineering

Job Summary:

The Director, IT Infrastructure Engineering is responsible for working within a multi-disciplined team to address all areas of infrastructure technology architectures including design, implementation and support.

Essential Functions:

• Responsible for the direction, definition, oversight, coordination and development of technology infrastructures covering servers, storage, network, databases, virtualization, and cloud technologies
• Aligns efforts across the various technical disciplines within the company to develop innovative and appropriate infrastructures that enable the enterprise to deliver best-in-class services to members, providers, and employees
• Directs, manages plans and administers the operational and administrative activities of the Infrastructure Engineering department
• Determines, plans, schedules the development, introduction, communication and maintenance of scalable, advanced technologies and methods to integrate with existing environments
• Manages the full lifecycle of the hardware resources including servers, networking devices, storage arrays, and cloud technologies
• Frugally manages a majority of CareSource’s Capital budget for HW & SW which can range from $8-10MM
• Drives the design and implementation of support and monitoring of existing and new infrastructures to achieve high availability
• Responsible for determining hardware requirements and communication bandwidth to support projected transaction volumes and response time and system availability targets
• Coordinates the activities of the Infrastructure Engineering department. Organizes and controls the activities of the section, assigns personnel to the various projects and directs their activities
• Reviews and evaluates the work of the staff and prepares periodic performance reports
• Develop metrics and measures for individual responsibilities for members Infrastructure Engineering teams based on Caresource established goals and requirements
• Responsible for the design, implementation, and engineering of a highly available hybrid data center architecture supporting 99% uptime / availability for applications and IT resources
• Assess technology platforms to ensure reliability, availability, security, cost, and performance, justification, regulatory, infrastructure and short/long term planning
• Oversee and directly contribute to day-to-day troubleshooting and problem resolution
• Establish organization structure to facilitate incident and problem management as it relates to Servers, Storage, Network, Telephony, and Client Systems
• Represent IT in project and/or business meeting and engagements
• Introduce new customers to IT services to assist in familiarizing them with appropriate systems, services, policies and procedures
• Serve as an escalation point for front-line analysts to escalate problems and inquiries requiring further evaluation
• Perform any other job duties as requested

Education and Experience:

• Bachelor’s Degree in a related field or equivalent years of relevant work experience required
• Minimum of eight (8) years of experience in related areas including five (5) years of direct experience in developing and implementing technically diverse application and infrastructure architectures for companies
• Five (5) years of management experience is required

Competencies, Knowledge and Skills:

• Possess wide base of knowledge in many disciplines of information technology including:
  • Operating Systems (Windows, Linux)
  • Performance Management and Capacity Planning
  • Messaging Software and Interoperability
  • Techniques and Standards
  • Web and Server Technologies
  • Network Design and Protocols
  • Storage Technologies (EMC and Pure)
  • Hyperconverged Infrastructure Technologies
  • Directory Services (AD)
  • Database technologies
  • Network Engineering (Switching, Routing, Content Management)
  • Information Technology Hardware (HP, Cisco, EMC, Pure, Microsoft)
  • Data Center Designs and Consolidations
  • Virtualization Technology Skills (VMWare, Microsoft, Citrix)
  • Support of an Agile / DevOps environment
  • Infrastructure Automation / Infrastructure as Code (Terraform and Ansible)
  • Public cloud capabilities and functions (Azure)
• Excellent written and verbal communication skills
• Excellent presentation skills
• Strong interpersonal, communication, problem solving and organizational skills
• Technical management skills (managing a wide variety of technologies)
• Technical people management skills (management of technically skilled individuals)
• Ability to work independently and within a team environment
• Strategic management skills

Licensure and Certification:

• Microsoft, Cisco, or EMC Certifications preferred

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer, including disability and veteran status. We are committed to a diverse and inclusive work environment.