Student Retention Manager

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Position Details:

The Opportunity:

As the Student Retention Manager, you will be the focal point for the day-to-day operations of the Carson College of Business (CCB) masters student services team. Reporting directly to the Assistant Director of Enrollment and Student Retention, you will be directly responsible for providing a wide range of support to students enrolled in CCB's online MBA. Your duties will include but are not limited to: managing a wide variety of digital student records; reviewing, analyzing, and evaluating student data in relation to unit goals and objectives; responding to inquiries from students, staff, and the general public; developing and managing communications for current students; and working closely with student advisors, campus partners, and contract service providers.

In this role you will also facilitate student petitions, academic reinstatements, and other actions in WSU’s student management system. Proactive problem solving, sensitive communications, and cross-functional relationship building with university partners will be essential to supporting working professionals pursuing an advanced business degree.

This is a remote/telework position with preference that the successful candidate be located in the Pacific Northwest of or Greater Inland Pacific Northwest, with reasonable access to WSU Pullman and/or the Puget Sound area.

Required Qualifications:

• A Bachelor’s degree and three (3) years of professional work experience in student services or related education/experience. Experience leading or directing the work of others. A Master’s degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year‐for‐year basis.

• Demonstrated outstanding oral and written communication.

• Demonstrated ability to respectfully engage and communicate with students, staff, and faculty from diverse backgrounds.

• Demonstrated ability to manage and prioritize multiple tasks. 

• Ability to evaluate program policies and provide recommendations to students, advisors, and unit leadership.

• Demonstrated ability to identify problems or opportunities for improvement and develop recommendations for solutions.

• Demonstrated skill with Microsoft Office applications including Word, Excel, Access, PowerPoint, and Outlook.

Preferred Qualifications:

• Knowledge of WSU Administrative Information Systems such as myWSU, Workday, and OBIEE.

• Experience working with online educational programs.

• Experience with CRM systems such as Slate or Salesforce.

Additional Information:

Area/College: Carson College of Business
Department Name: Graduate, Professional, and Online Programs
City, State, Zip: Pullman, WA
Department Link: Carson College of Business Webpage
Monthly Salary: $4,062 - $5,200 | In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position. Successful candidates typically begin up to mid-point of the salary range. For additional information, please review WSU’s Administrative Professional Compensation.  

Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the detailed Summary of Benefits offered by WSU for AP staff and Total Compensation.
Overtime Eligibility: This position is overtime eligible.
FTE: 100%
This is a permanent position.
Posting Close Date: Applicants must submit their completed application by Sunday, July 21, 2024 at 11:59 p.m.

Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need.  A background check will not be completed until an initial determination of qualification for employment has been made.

Application Instructions: Applicants must upload the following required documents to their online application. Documents may be submitted in one file or separate files. Applicants are encouraged to upload as a PDF if possible. Applicants will be requested to provide contact information for professional references within the online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

• External candidates, please upload all documents in the “Resume/CV” section of your application.

• Internal candidates, please upload all documents in the “Resume/Cover Letter” section of your application.

Required Documents:

1) Resume

2) Cover Letter

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.