Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Square International is looking for a Policy Analyst to join our Risk team. You will be responsible for documenting, monitoring, and improving our end-to-end process to manage chargeback loss for sellers using Square to accept card payments. Responsibilities will include using data to identify gaps in the seller experience, evaluating existing processes, creating new operational policies to be leveraged by risk agents, and managing outreach with external partners within the financial industry. You will demonstrate a high degree of empathy for the businesses and people we serve, and bring creativity and structured thinking towards our procedures while maintaining a positive seller experience. You will report to the Fraud Operations and Policy Manager for Europe, located in Dublin.
You will:
Scope, publish, and review comprehensive policies for the European Risk Framework.
Build and manage high visibility project roadmaps, including internal and seller facing experiences.
Lead multiple cross-functional programs and projects simultaneously with competing priorities, ensuring operational needs are incorporated and met.
Monitor operational metrics and KPIs, and partner with the operations team on performance opportunities.
Monitor and analyse emerging risk trends and provide recommendations for remediation.
Lead coordination with Legal, Industry Relations, Customer Success, Compliance, international teams, and local risk operations to facilitate the approval process of new workflows and product development.
Produce and refine training materials.
Engage with acquirers, issuers, and card networks to advance policy and operational goals and support audits.
Monitor performance against card network requirements
Monitor real-time queue and review high-risk transactions on a need to basis.
You have:
4+ years experience in risk and fraud detection or financial services.
Comfort with diverse risk management tools and techniques.
Excellent project management skills - able to scope and implement cross-functional projects with limited guidance.
Ability to use data in conjunction with strategic priorities to execute on project work.
Excellent written, oral, and presentation skills and an ability to synthesise information and make clear, concise recommendations on a course of action.
Logical approach, able to solve problems when presented with imperfect information.
A creative and eager mindset, with a bias towards action and finding solutions amidst a shifting landscape.
Genuine interest and curiosity in helping small businesses succeed.
Nice to have:
Experience with SQL and Looker.
Risk or banking experience in the UK or other European countries
Experience working in a global organisation; technology, B2B or e-Commerce.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Perks
We want you to be well and thrive. Our global benefits package includes:
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
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