At EMC, you'll put your skills to good use as an important member of our team. You can count on gaining valuable experience while contributing to the company's success. EMC strives to hire and retain the best people by engaging, developing and rewarding employees.
**This position can be performed remotely for candidates who reside in IA, ND, SC, IL, OH, TX, MI, KS, MO, MI, WI, MN, NE, AZ, RI, PA**
Supervises, monitors, and directs the daily workflow for the underwriting support team. Reviews reports and completes policy checks for quality control and compliance with applicable laws and company standards. Ensures timeliness of policy processing by reviewing workloads in systems. Provides and monitors training for new team members.
Essential Functions:
- Oversees and monitors the workload and performance of the team and guides and answers the team’s technical questions
- Collaborates with team members to establish performance goals and monitors status, conducts performance reviews, and provides feedback
- Participates in the hiring process as openings arise and recommends salary adjustments for team members
- Supports diversity, equity, and inclusion initiatives and fosters an innovative culture, including supporting new ideas and providing guidance on potential changes
- Ensures timeliness of policy processing and assigns workloads for the underwriting support team in system
- Acts as liaison between underwriters and underwriting support team
- Audits new business and renewal policies for compliance and general quality control
- Monitors the instructions from underwriter to rating team, and for proper documentation of rates and premium modifications
- Provides general support to Underwriting and other branch areas with miscellaneous duties, such as filings, unique forms, and system error reports
- Attends training sessions for program and system changes, new product introduction, and trains current team members as appropriate
- Provides and monitors continuity and rating process training on underwriting support processes for new team members, ensuring alignment and consistency throughout assigned territories
Education & Experience:
- High school diploma or equivalency
- Associate degree in business or related field preferred
- Five years of commercial lines insurance experience, including previous experience with rating or related experience
- Previous supervisory or leadership experience preferred
- Associate in General Insurance (AINS) designation preferred
Knowledge, Skills & Abilities:
- Thorough knowledge of property and casualty underwriting terminology, coverage forms, related documents and procedures and ISO Commercial Lines Manual knowledge
- Strong problem-solving, organizational, and prioritizing skills
- Ability to work effectively with others, as well as independently
- Good leadership skills
- Strong computer skills and knowledge of computer systems
- Strong keyboarding and data entry skills
- Ability to make sound decisions
- Strong written and verbal communication skills with excellent customer service and presentation skills
Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.
All of our locations are tobacco free including in company vehicles.
