Information Developer III

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

Essential Duties and Responsibilities:

• Plans, organizes,  and develops content that supports customer needs including in product and user content, reference guides, and release notes
• Participates in product grooming, planning, and development meetings
• Collaborates with product management, development, project managers, customer support, and users to plan, create, and update product content that supports the business strategy
• May participate in user research and evaluating the product interface from the user perspective
• Works with an editor and/or a content strategist as necessary
• May assist in developing blog posts, community articles, and white papers that contribute to customer success
• Maintains up to date knowledge on trends and best practices for developing software content

Required Qualifications:

• Bachelor’s degree in Technical Communication, Journalism, English, or another technical discipline
• 5+ years of experience working as an Information Developer
• Expertise in DITA and associated information development tools
• Comprehensive understanding of minimalism and structured authoring
• Understanding of software technologies and APIs
• Ability to quickly learn new tools and technologies
• Ability to think critically and propose content to address customer needs
• Self-motivated, detail-oriented team player with excellent time-management and organizational skills
• Fluent in spoken and written English

Preferred Qualifications:

• Knowledge of and ability to work in a command line interface
• Knowledge of platforms, such as UNIX including Linux, IBM i, and IBM z

Education:

• Bachelor’s degree in Technical Communication, Journalism, English, or another technical discipline

Information Security:

Information security is everyone’s responsibility.  A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

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What Rocket Software can offer you in USA:

• Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)

• Healthcare coverage options to fit you (and your family’s) needs

• Retirement savings, with matching contributions by Rocket Software

• Life and disability coverage

• Leadership and skills training opportunities

• Two paid work days for off-site training

EOE M/F/Vet/Disability.  Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!