Role Summary
The Inflammation and Immunology Dedicated Care Coordinator (DCC) is a non-promotional, field-based role that supports patients’ access to Etrasimod therapy when prescribed by a licensed healthcare provider. The DCC is a subject-matter expert on reimbursement, access, and coverage issues that can educate patients/caregivers and healthcare providers on matters relating to reimbursement, access, and coverage. The DCC will serve as the primary point of contact for patients/caregivers and healthcare providers regarding the status of their request for reimbursement support and access assistance and will also provide updates to patients/caregivers and healthcare providers on their status as appropriate. The Southwest DCC currently supports the following states AZ, NM, CO, ND, SD, NE, KS, OK, MN, IA, MO and it is preferred the individual lives in the Eastern time zone.
DCC Roles and Responsibilities:
Be the primary point-of-contact for patients/caregivers and HCP providers regarding the status of their request for reimbursement and access support for Etrasimod
Answer questions from patients/caregivers relating to access and coverage
Link the patient access support to meet patient needs, using RC-approved materials
Coordinate as appropriate with other Pfizer colleagues and Patient Support Program /Hub employees to help resolve problems with patient cases
Maintain a clear understanding of the Etrasimod patient access journey and requirements at each stage of the process, as well as the role played by patients/caregivers and HCP providers in the process
Compliantly communicate the access landscape and options to patients/caregivers and HCPs.
Develop an organized, concise and compliant way to manage assigned patient cases
Work and lead cross-functionally with internal and external colleagues compliantly to improve the patient access journey
Must conduct themselves with the utmost discretion and confidentiality
Must adhere to strict company compliance guidelines and procedures
Collaborate successfully with a diverse range of customers, clients, and stakeholders
Effectively, compliantly, and clearly communicate with stakeholders to adopt ideas, actions, or positions through logical and engaging messages without direct authority
Effectively link customer insights to the offerings and approved resources to address patient access barriers
Build trust through compliant follow-up and knowledge of the access journey
Demonstrate excellence in responsible business communication both written and spoken
It will be this person’s role and responsibility to support access with HCP’s and opted in patients/caregivers that have been prescribed Etrasimod
Basic Qualifications
10+ years of pharmaceutical (or related) experience in customer-facing roles/functions.
B.S. or B.A. Degree required
1+ years prior experience in Access and Reimbursement support role within I and I or another BU with prior experience working with the CRM Polaris.
Strong understanding of Reimbursement, Government Payment Systems, Provider/Carrier Networks, Co-Pay Assistance Programs, and knowledge of the Specialty Medication area.
Appropriate and compliant communication and collaboration with cross-functional field-based colleagues (Sales, Medical, FRM, PCA/SAS, KAM, Government Relations) to ensure optimal and appropriate patient access in both in-patient and out-patient accounts.
Alignment with HQ stakeholders to ensure appropriate understanding of, and support for, patient access (e.g., Brand and Customer Marketing teams and PCA/SAS team).
Preferred qualifications
Experience in a Patient and/or customer facing role requiring access and reimbursement education.
Experience working with a HUB.
Prior knowledge of working with Polaris
Knowledge & Skill Sets Desired:
Excellent communication skills, both written and verbal
Exceptional relationship building skills, especially with elderly age groups
Trust
Integrity
Empathy
Patience
Deliver meaningful & concise presentations
Strong attention to detail and organizational skills
Exceptional critical thinking skills with the ability to understand complex processes and effectively communicate to diverse community of patients
Outstanding collaboration and networking abilities
Ability to work in a team environment
Understanding of Specialty Pharmaceuticals and Patient Journeys
Adherence to Regulatory and Compliance Standards
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Work Location Assignment: Remote DCC colleagues work from home 5 days a week
Ability to travel – Approximately 10% to 20%
Time Zone: EST is preferred.
THIS ROLE IS NOT ELIGIBLE to participate in the Car or Car Allowance (Motus) programs.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Other Job Details
Last Date to Apply: July 10th 2024
Remote position, travel only to meetings needed
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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